Manager, 84 Frederick Street Programs

SHIPSHEY•Kitchener, ON

2d•Onsite

About The Position

The Manager, 84 Frederick Street Programs, reports to the Director of Congregate Housing and is responsible for managing the transitional and emergency housing program at 84 Frederick Street in the Waterloo region. This role involves providing leadership and oversight to the program, focusing on community support. The individual will hire, motivate, and support staff, ensure the program's service delivery outcomes are met, and encourage positive change and innovation within their teams. The role oversees a large team of professionals in a 24/7 environment and ensures strategic goals are translated into practical actions, fostering strong relationships between clients, employees, and community partners.

Requirements

Post-secondary education in Social Work, Social Services, Health Services, or equivalent
3+ years Supervising and/or Managing employees
5+ years Supporting the homeless population
Demonstrated experience in project management, communication, leadership, crisis management
Knowledge and commitment to the values of psychosocial rehabilitation and recovery-oriented practices
Knowledge of psychiatric symptomology, medication, and suicide assessment and intervention
Expertise in collaboration with healthcare services
Experience and sensitivity in dealing with women and gender diverse individuals, members of different cultural and raclal backgrounds, including visible and invisible dimensions of diversity
Excellent verbal/written communication and interpersonal skills
Strong analytical and organizational skills
Demonstrated ability to work without direct supervision in a team environment
Proficient in MS Suite (Word, Excel, Power Point and Outlook)
A vehicle, valid driver’s license, and adequate insurance coverage
Valid Certification in First Aid & CPR
Training in ASIST and CPI

Responsibilities

Provide oversight and ensures the success of transitional housing programs/community centres that incorporates a wraparound service delivery model
Manage, direct, and support the daily activities of staff (attendance, client/staff safety, performance/deliverables, targets, etc.)
Act as liaison among staff and other stakeholders to ensure that goals are achieved, processes are improved, and resolutions are provided
Regularly monitor and improve service delivery targets, workloads, and outcomes
Create an environment that promotes and encourages change and innovation
Build and support a sustainable and productive relationship with staff, management, community, and clients
Define and assess factors that have the potential to create risk
Ensure staff follow organizational policies and procedures
Participate in external committees and liaise with regional service providers as necessary
Liaise with community supports and partners (i.e. mental health and addiction service providers, and family members) as required
Understand and be able to integrate a philosophy of person-centred care
Ensures high quality services and client, family, and staff safety
Demonstrate a strong quality care and service delivery based on SHIP’s Vision, Mission and Values
Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
Perform additional duties as required/delegated