CA-Manager

Apple

4d•Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities. A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals. Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members. Nous vous invitons à : Être disponible en fonction des besoins d’affaires. Votre horaire de travail peut inclure les soirs, les fins de semaine et les jours fériés, et vous devez le respecter, conformément aux lois locales et sous réserve de toute mesure d’accommodement approuvée. Avoir de l’expérience en direction d’équipe dans un contexte de commerce de détail ou de vente, ou dans un domaine connexe. Maîtriser le français à l’oral et à l’écrit (ou en langue des signes) pour les postes basés au Québec – l’anglais (ou la langue des signes) est requis dans le reste du Canada. Vous pouvez : Réussir à dépasser les objectifs et faire preuve de persévérance en dépit des obstacles. Respecter vos engagements et mettre en place des mécanismes pour encourager les autres à faire de même. Insuffler un sentiment de confiance au sein de l’équipe et agir avec une intégrité à toute épreuve. Prendre des décisions éclairées en temps opportun, en posant des questions et en mettant à profit votre sens de l’analyse, votre expérience et votre jugement. Communiquer de façon exemplaire et adapter votre style de communication en fonction de différents publics. Contribuer au perfectionnement des autres par l’intermédiaire du mentorat, de l’encadrement et de la rétroaction constructive. Aider vos collègues à surmonter les défis en gardant votre calme dans un milieu qui évolue rapidement et constamment. Résoudre les conflits et les différends de manière productive.

Requirements

Experience leading a team in a retail or sales environment, or a related field.
Proficiency in spoken and written French (or sign language) for positions based in Quebec – English (or sign language) is required in the rest of Canada.

Responsibilities

Lead, coach, and develop a team who delivers exceptional customer experiences.
Prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.
Drive the performance of key goals within assigned areas of the store, in addition to company priorities.
Work alongside and collaborate with others to execute strategy and deliver on Apple’s goals.
Develop and empower each team member to learn, grow, and achieve performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.
Be available based on business needs.
Respect your work schedule, which may include evenings, weekends, and holidays, in accordance with local laws and subject to any approved accommodation measures.
Succeed in exceeding goals and demonstrate perseverance despite obstacles.
Respect your commitments and implement mechanisms to encourage others to do the same.
Instill a sense of trust within the team and act with unwavering integrity.
Make informed decisions in a timely manner, by asking questions and leveraging your analytical skills, experience, and judgment.
Communicate exemplarily and adapt your communication style to different audiences.
Contribute to the development of others through mentoring, coaching, and constructive feedback.
Help colleagues overcome challenges by remaining calm in a rapidly and constantly evolving environment.
Resolve conflicts and disputes productively.