Title Manager

McMichael Taylor Gray, LLC•Charlotte, NC

2d•Onsite

About The Position

McMichael Taylor Gray, LLC is seeking a Foreclosure Title Manager for our Charlotte, North Carolina office location. The Foreclosure Title Manager is responsible for the daily priorities for our footprint states. The selected candidate will support and manage functions/duties related foreclosure title processes that include, awareness of foreclosure timelines, monitoring adherence to Firm policies and procedures, and compliance with state, federal and client guidelines. The Foreclosure Title Manager will assist in establishment and implementation of department policies, procedures and reporting.

Requirements

Proficiency in time management and organizational skills with the ability to prioritize numerous tasks in a high-volume environment
Professionally communicate and provide exceptional customer service to both clients and team members
Ability to work both independently and as part of a team
Experience and working knowledge of the various client systems such as Black Knight, Tempo, and Case Aware
Proficiency with Microsoft products including MS Office (including Excel, Outlook and Word), Teams and SharePoint.
High school diploma or equivalent required. Associate degree or Paralegal certification preferred.
At least 5+ years related experience preferred in default operations/creditors' rights.
Working knowledge/familiarity with the foreclosure process from start to finish preferred.
Prior experience in a law firm setting preferred.
Notaries or candidates willing to become a notary are preferred.

Responsibilities

Monitor workflow to ensure that appropriate levels of productivity and customer service are met.
Support title team to ensure department standards and client objectives are met.
Lead department staff and team leads to ensure compliance with Firm's policies and procedures.
Back-up support for title review, curative and ancillary title functions (Assignments, Substitutions of Trustee, Mobile Homes, Recordings), where necessary.
Re-develop and implement training guides and programs, ensuring that they are carried out according to established requirements.
Ensure client guidelines and requirements are followed so that compensatory fees or penalties are not incurred.
Analyze reports to monitor trends and identify inefficiencies for the Title department.
Provide exception reporting and input/interaction in monthly Firm departmental meetings.
Create, modify, deploy and apply Work Instructions and monitor Team adherence for Team Member coaching if necessary.
Audit daily performance logs to improve process and productivity levels.
Review and Rebut Client Scorecards.
Meet contractual timelines through monthly audits of client referrals.
Onboard and oversee all new Team Member training.
Promptly handle all escalated matters and then evaluate and surmise what could be implemented to avoid similar escalations in the future.
Administer and monitor Performance Improvement Plans.
Review and approve staff payroll and PTO requests.
Perform all direct reports Annual Assessments.
Routinely analyze the CaseAware (case management system) sequences for inefficiencies in each process.
Participate in testing of document templates for the title department to ensure accurate data is captured in the standard templates.