Manager

Waterway Carwash • Pepper Pike, OH

7d • $53,167 - $67,667 • Onsite

About The Position

Waterway is hiring for its renowned Manager Training and Development Program in the Cleveland Area. This program offers the opportunity to gain high-quality business and people management experience in an active, outdoor environment, rather than a traditional desk job. The Learn to Lead® Manager Development Program teaches participants how to run the Waterway business, with the goal of preparing them to run any business. The program is designed for energetic leaders with ambition and leadership skills who are looking for a clear path to advancement. Waterway's Learn 2 Lead Management Development Program is highly structured with distinct levels, defined training, and objectives, ensuring participants know what is required for promotion. It also provides mentorship throughout the process. Participants will learn to run a Waterway location and have the potential to advance rapidly within the company. Managers will be responsible for running a location and leading a large team of hourly employees, acting as coaches, mentors, role models, and bosses.

Requirements

• Current and valid driver's license
• Must have an associate’s degree or above (or a current college senior) OR at least 2 years’ experience in Supervisory or management experience, preferably in a retail or hospitality setting, Professional Sales (B2B or B2C), or Military Leadership
• Available to work a retail schedule (5 of 7 days, 45 hours, including weekend and holidays).
• At least 18 years of age
• Authorized to work in the US and not require sponsorship now or in the future.
• Must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
• Maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.

Responsibilities

• Provide excellent customer service: Lead by example in delivering outstanding customer service. Positively and enthusiastically greet customers, identify needs, and sell car wash services, memberships, and other services. Identify, address, and correct any customer concern or dissatisfaction. Build customer satisfaction, repeat business, and loyalty through delivery of great service and a positive customer experience.
• Effectively manage daily operations, lead and manage team to meet customer expectations.
• Maintain a safe, clean, and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, entrance to tunnel, and customer waiting areas.
• Manage daily operations: Coordinate daily store production through planning and execution. Staff store based on forecasted business needs and adjust in response to changes in demand. Ensure store is opened and staffed correctly. When closing, ensure that all closing procedures are followed, and all assets are adequately secured. Maintain high service standards by managing quality and customer service standards. Perform quality checks to verify results, coach team to improve results, identify trends and recommend improvements. Complete all required administrative tasks punctually and accurately. Respond to and effectively resolve customer and employee concerns and issues. Troubleshoot equipment breakdowns or failures. Monitor and manage store inventories. Complete regular audits and ensure the store meets appearance and safety standards.
• Lead, manage, and supervise employees: Provide daily direction and coaching to employees to enhance performance and employee satisfaction. Coach, mentor, and develop employees. Provide effective orientation, training, and feedback to develop employees. Create and maintain a positive, professional, and safe work environment that is in alignment with Waterway’s culture, mission, and core values. Create weekly employee schedules that ensures sufficient labor coverage for all key positions, meets business demands, and the needs of employees. Perform other safety, cleaning, and maintenance tasks as needed. Be trained and able to perform essential functions of all hourly positions. Support, enforce, and follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety. Report any damage or injury report in a timely manner, following all established procedures. Various other functions as identified and directed by management.

Benefits

• Paid Time Off (PTO) - up to 12 days earned the first year.
• Medical Benefits – Health, Dental, and Vision Insurance coverage starts within 60 days.
• Long-term Investment Matching Program
• College Tuition Assistance Program – continuing your education? Up to $4,000 in tuition expenses covered.
• Very generous Referral Bonus Program
• Casual Waterway Manager uniforms provided.
• Stay active in an outdoor, fast-paced work environment (NOT a desk job!)
• FREE CAR WASHES & FUEL DISCOUNTS

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree