MO-Manager

Apple

23h•Onsite

About The Position

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities. A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals. Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high-performing team. Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered. Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.

Requirements

Experience leading others in retail, sales, or a related field.
Proficiency in English and the local language, both written and spoken.
Ability to work flexible hours, including evenings, weekends, and holidays, as required by business needs, and to report to work on time as scheduled, in accordance with local laws and considering any approved accommodations.
Ability to exceed goals, even when faced with obstacles and setbacks.
Ability to follow through on commitments and establish mechanisms to encourage others to do the same.
Ability to build trust with a team and act with integrity.
Ability to make timely and sound decisions by asking questions and using analysis, experience, and judgment.
Ability to communicate effectively and adapt communication style to different audiences.
Ability to assist others in their development through coaching, mentoring, and providing effective feedback.
Ability to remain calm in a fast-paced and ever-changing retail environment, support others, and guide them through challenges.
Ability to resolve conflicts and disagreements constructively.

Responsibilities

Lead, coach, and develop a team who delivers exceptional customer experiences.
Prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.
Drive the performance of key goals within assigned areas of the store, in addition to company priorities.
Work alongside and collaborate with others to execute strategy and deliver on Apple’s goals.
Develop and empower each team member to learn, grow, and achieve performance and developmental goals.
Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
Perform other tasks as needed.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
Take action to create a safe, respectful, and inclusive environment for all team members.