US-Manager

Apple • Woodbridge, VA

1d • Onsite

About The Position

As a Manager at an Apple Store, you lead, coach, and develop a team that delivers exceptional customer experiences. You actively participate in customer interactions throughout the store to achieve performance goals and business priorities. You are responsible for driving key goals within assigned areas of the store, alongside company priorities, and collaborate with others to execute strategy and deliver Apple’s goals.

You lead and empower team members to learn, grow, and achieve performance and development goals. You help recruit, train, develop, and retain a diverse, high-performing team. Through Floor Leadership, you interact with team members and customers, model effective practices, meet business priorities, and ensure exceptional customer service. You address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.

You plan and execute operational strategies in assigned functional areas to drive business priorities and store performance. You uphold company policies and procedures and protect company assets, including confidential business, customer, team member, and financial information. You contribute to an inclusive environment, demonstrate Apple’s inclusion and diversity values, model inclusive leadership, develop and retain diverse teams, and help create a safe and respectful workplace. Other tasks may be assigned as needed.

Requirements

• Experience leading others in retail, sales, or a related field.
• Proficiency in written and spoken English; sign language is supported.
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays.
• Reliable attendance as scheduled, in line with local laws and subject to approved accommodations.

Nice To Haves

• Ability to exceed goals and persist in accomplishing objectives despite obstacles and setbacks.
• Ability to follow through on commitments and encourage others to do the same.
• Ability to instill trust and operate with integrity.
• Ability to make timely, sound decisions using questions, analytics, experience, and judgment.
• Excellent communication skills and ability to tailor communication to different audiences.
• Ability to develop others through mentorship, coaching, and effective feedback.
• Ability to support and guide others through challenges while remaining calm in a fast-paced, changing retail environment.
• Ability to resolve conflict and settle differences productively.

Responsibilities

• Lead, coach, develop, and empower team members to achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Participate in Floor Leadership by interacting with customers and team members, modeling effective practices, and ensuring business priorities and exceptional customer service are met.
• Address customer and team member concerns and escalations, partnering with leadership and relevant business or People partners when appropriate.
• Plan and execute operational strategies in assigned functional areas to drive business priorities and store performance goals.
• Maintain company policies and procedures and protect company assets and confidential information.
• Promote an inclusive environment, model inclusive leadership, and help create a safe and respectful workplace.
• Perform other tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed