Fine Dining Italian Restaurant - Manager - FT

Hard Rock Hotel & Casino Ottawa•Coconut Creek, FL

1d•Onsite

About The Position

Under the direction of the Assistant General Manager, the incumbent is responsible for the operation of the venue, ensuring the utmost level of guest service & team member performance, and development of innovative service enhancements. Duties include but not limited to: Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations. Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Identify and define business needs and implement solutions which result in beneficial changes in the operation of the restaurant, improvement in the restaurants impact or interaction with customers, Improvement in the restaurant’s ability to reduce or contain costs or generate revenue. Work in conjunction with the chef and direct the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards. Spearhead menu item changes based on product mix reviews and guest feedback and interaction. Develop drink, wine, and specialty menus in conjunction with chef in an effort to remain on the cutting edge of industry trends and standards. Ensure that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events. Institute cost control procedures, inventories, and standards of performance. Review purchase orders and inventory levels as needed. Proficient in the budgetary process in regards to analyzing data to forecast future fiscal results. Provide project leadership and project management as assigned. Act immediately on all guest complaints to ensure that a correction is made wherever possible. Demonstrate a personal commitment to ensuring responsible alcohol service through careful observation of alcohol service and through policies, procedures, regular communications and on- going training to all team members on responsible alcohol service and compliance. Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication. Protect, promote and perpetuate the Company’s brand through policies, procedures, actions, and communications. Participate in the success of the Tribal Career Development program and personal mentorship of Seminole Tribe members to encourage their development and prepare them for property leadership roles. Perform other duties as assigned.

Requirements

Degree in Hospitality, Business or related field required
minimum of two (2) year experience as a high end Restaurant Manager or the equivalent combination of education and experience.
Knowledge of the principles and practices within the Food & Beverage/Hospitality profession required.
Must have experience in supervising professional hospitality teams.
Ability to work flexible schedules, including nights, weekends and holidays is required.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Identify and define business needs and implement solutions which result in beneficial changes in the operation of the restaurant, improvement in the restaurants impact or interaction with customers, Improvement in the restaurant’s ability to reduce or contain costs or generate revenue.
Work in conjunction with the chef and direct the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
Spearhead menu item changes based on product mix reviews and guest feedback and interaction.
Develop drink, wine, and specialty menus in conjunction with chef in an effort to remain on the cutting edge of industry trends and standards.
Ensure that the restaurant supports the casino by providing outstanding service to VIP guests in the restaurant and during special events.
Institute cost control procedures, inventories, and standards of performance. Review purchase orders and inventory levels as needed.
Proficient in the budgetary process in regards to analyzing data to forecast future fiscal results.
Provide project leadership and project management as assigned.
Act immediately on all guest complaints to ensure that a correction is made wherever possible.
Demonstrate a personal commitment to ensuring responsible alcohol service through careful observation of alcohol service and through policies, procedures, regular communications and on- going training to all team members on responsible alcohol service and compliance.
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Protect, promote and perpetuate the Company’s brand through policies, procedures, actions, and communications.
Participate in the success of the Tribal Career Development program and personal mentorship of Seminole Tribe members to encourage their development and prepare them for property leadership roles.
Perform other duties as assigned.