Fit4Less Manager - Markham Cochrane

GoodLife Fitness•Markham, ON

4d•Onsite

About The Position

The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates. The Fit4Less Manager manages, monitors and completes processes, expectations and duties to ensure a clean and safe club, friendly associates, and supports an automated brand. This role offers and ensures consistent friendly customer service. Completes and leads cleanliness duties using standards, policies, processes and guidelines. Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment. Leads and trains the handling of member concerns and resolves escalated member complaints. Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation. Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement. Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget. Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience. Fulfills and ensures expectations resulting from action items and responsibilities are completed, including; but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes. Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively.

Requirements

High School Diploma
Experience leading, training and motivating teams.
Experience exceeding individual and team sales goals.
Intermediate verbal communication skills.
Written communication skills.
Customer service skills.
Basic proficiency in the use of computers/technology (e.g., Microsoft office/apps, internet).
Remains calm under pressure and can handle stress.
Is dedicated to meeting the expectations and requirements of both internal and external customer.
Provides challenging tasks and assignments.
Clearly assigns responsibility for tasks and decisions.
Creates a climate in which people want to do their best.

Responsibilities

Offers and ensures consistent friendly customer service.
Completes and leads cleanliness duties using standards, policies, processes and guidelines.
Ensures club cleanliness practices and process expectations are being met to provide members and associates with a clean and safe environment.
Leads and trains the handling of member concerns and resolves escalated member complaints.
Identifies, informs and uses effective action plans to solve club duties and processes that are not meeting expectation.
Manages direct reports and the people requirements of the Department/Team using provided tools and resources to ensure the successful execution of all key responsibilities and tasks, retention of great talent, and high Associate engagement.
Facilitates recruitment of direct reports to ensure adequate resourcing based on approved Department/Team budget.
Leads the onboarding, coaching, learning, development, and performance management of all direct reports to ensure a positive and safe working experience.
Fulfills and ensures expectations resulting from action items and responsibilities are completed, including; but not exclusive to key initiatives, administrative duties, emails, calls and documentation processes.
Achieves revenue goals and controls expenses to reach provided budgets to financially manage their location effectively.