Starbucks Manager

Rivers Casino Careers•Portsmouth, VA

8d•Onsite

About The Position

The Manager is responsible for all results from the cook line through the dining experience. This role requires outstanding interpersonal communication skills to effectively interface with guests, supervisors, and team members. The Manager will supervise Supervisors and Baristas and must possess complete knowledge of all job-related procedures. This position fosters great relationships with team members, mentors others, and ensures guests are treated promptly, professionally, and courteously. The Manager sets standards by being cooperative, helpful, friendly, and presenting a neat, clean, well-groomed appearance. They ensure proper staffing for forecasted volume and budgetary guidelines, strict adherence to all policies and procedures, and monitor inventories, reporting discrepancies. The Manager oversees and enters end-of-period inventory, holds periodic meetings, meets budgeted figures for labor and expenses, and notifies team members of policy changes. They work closely with the Department Trainer to ensure new hires are trained and existing team members attend follow-up sessions. Communication with the Director and other departments is key, as is participation in departmental meetings. Maintaining files for efficient supervisor absence coverage, promoting the Casino through goodwill, and maintaining high sanitation, safety, and security standards are also crucial. This role is a 24-hour responsibility, requiring accessibility at all times, and setting high standards by complying with all departmental rules, policies, and procedures, ensuring fair and consistent treatment of all Team Members. Other duties as assigned.

Requirements

Minimum 5 years as a manager of a full service restaurant.
Previous Starbucks Management experience is required.
Excellent verbal and written communication skills.
Excellent organizational, analytical, and project management skills, with particular attention to quality and detail.
Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
Strong business acumen and understanding of the business drivers in the industry.
Demonstrates the ability to establish credibility and rapport with operating leaders.
Ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
Ability to work flexible shifts and days of the week, including holidays.
Gaming license/registration as required by jurisdiction(s).
Ability to obtain a Food Managers Certificate.
Must be able to work while standing for hours at a time.
Ability to lift, carry, push, pull or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance.
Ability to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Responsibilities

Supervise Supervisors and Baristas.
Possess complete knowledge of all procedures related to the job.
Continuously foster great relationships with team members in all areas and mentor others to do the same.
Ensure that all guests are treated in a prompt, professional and courteous manner.
Set standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.
Ensure proper staffing for forecasted volume and budgetary guidelines.
Ensure strict adherence to all policies and procedures.
Monitor inventories and report discrepancies to the Director of Food & Beverage.
Oversee and enter the end of period inventory process by Supervisors and present it to the Director of Food & Beverage.
Oversee the weekly inventory of all supplies to ensure all equipment and products needed is on hand and properly rotated.
Hold periodic meetings with Supervisors and with team members.
Meet budgeted figures for labor and other expenses.
Notify team members of changes in policy and procedure.
Work closely with Department Trainer to ensure all new hires are trained both with classroom and floor programs.
Ensure all existing team members are attending follow up training sessions.
Communicate any problems or concerns to Director and other departments as needed.
Work with all departments to ensure proper communication.
Participate in departmental meetings as required.
Maintain files in such a way that another supervisor could perform efficiently in the event of his/her absence.
Promote the Casino through good will and positive attitude.
Maintain high sanitation and safety standards.
Maintain security of products and areas assigned to department.
Understand that this is a 24-hour responsibility and is accessible at all times.
Set high standards by complying with all departmental rules, policies, and procedures.
Ensure that all Team Members are treated in a fair and consistent manner.
Perform other duties as assigned.