Manager Milieu

Acadia • Madison, WI

13d • Onsite

About The Position

The Manager is responsible for the oversight and direction of the milieu and all milieu direct care staff. This role involves managing the day-to-day operations of the units to ensure clinical aspects meet all regulatory requirements for the residents. The Manager is responsible for the safe and effective day-to-day management of the milieu through adequate staff coverage, training, and developing sound policies, procedures, and protocols. This includes planning and developing unit schedules, providing a safe and positive environment, and ensuring staff-ratio compliance. The Manager will also provide training and orientation for new staff, offer direct feedback, coaching, mentoring, and training, and identify staff development, training, and compliance issues. Additionally, the Manager will recruit, interview, select, hire, and promote employees for the milieu staff, and provide direction to the Milieu Coordinator regarding scheduling. The role oversees or facilitates individual and admission/discharge processes, manages the maintenance of records, and ensures 100% compliance of individual records. The Manager is responsible for staff timekeeping, evaluations, and corrective actions. They provide direction and assistance in supervising residents in crisis intervention, emergency, and conflict situations, which may include physical management and/or de-escalation, and debrief with staff and residents after such interventions. As a team leader, the Manager must be able to assist with patients and cover unit/group home as necessary to maintain ratios. A positive, empathetic, and professional attitude towards customers is essential, with a focus on resolving complaints and recognizing patient safety as a top priority. Other functions may be assigned.

Requirements

• Bachelor's degree in human service field from an accredited college or university required.
• Five or more years’ experience in a behavioral health environment required.
• Previous supervisory experience required.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Responsibilities

• Manage day-to-day operations of the units to ensure clinical aspect meet all regulatory requirements for the residents.
• Responsible for safe and effective day-to-day management of the milieu through adequate staff coverage, training and developing sound policies, procedures and protocols.
• Plan and develop unit schedules and provide a safe and positive environment on the units. Responsible for staff - ratio compliance.
• Provide training and orientation for new staff.
• Provide direct feedback, coaching, mentoring and training. Identifies staff development, training, and compliance issues with required training.
• Recruit, interview, select, hire and promote employees for the milieu staff.
• Provide direction to the Milieu Coordinator regarding scheduling of staff as required by regulation and safety need.
• Oversee or facilitate the individual and admission discharge processes.
• Manage the maintenance of records. Reviews content, accuracy and timeliness of paperwork required by milieu staff. Ensure 100% compliance of individual records.
• Responsible to maintain timekeeping for staff, evaluation of staff and corrective action as required.
• Provide direction and assistance in supervising residents in crisis intervention, emergency and conflict situation, which may include physical management and/or de-escalation. Debrief with staff and residents after such intervention.
• As a team leader, must be able to assist with patients and cover unit/group home as necessary to maintain ratio.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

Benefits

• Competitive compensation with industry leading annual performance-based bonus opportunity
• Comprehensive benefits including medical, dental, and vision insurance
• 401(k) with company match to support your financial future
• Generous paid time off for vacation, sick days, and holidays
• Professional development & leadership training to sharpen your skills

What This Job Offers

• Job Type: Full-time
• Career Level: Manager