Manager, Youth Wellness Hub

Durham Community Health Centre•Pickering, ON

11d•CA$88,600 - CA$97,400•Hybrid

About The Position

The Manager, Youth Wellness Hub plays a pivotal role in building and delivering an integrated, youth-centered model of care for Durham’s young people. This role provides leadership for the day-to-day operations of the Youth Wellness Hub, ensuring responsive, high-quality services in line with DCHC’s mission, the YWHO model, and community needs. The Manager oversees an interprofessional team, facilitates strong partnerships, and ensures services are trauma-informed, culturally safer, and inclusive of youth voice. This role also supports program evaluation, operational planning, and quality improvement processes in collaboration with youth, community partners, and funders.

Requirements

Undergraduate degree in a relevant field (e.g., social work, nursing, public health, community development, health management); Master’s degree an asset.
Minimum 5 years of progressive leadership experience in youth services, mental health, community health, or related sectors.
Demonstrated understanding of youth engagement, youth development principles, and co-design approaches.
Knowledge of mental health, substance use, and wellness service delivery models for youth populations.
Experience working with diverse communities and applying trauma-informed, culturally safer, and anti-oppressive frameworks.
Strong team leadership and supervisory skills, with experience supporting interprofessional teams.
Excellent communication and relationship-building skills, with the ability to collaborate across sectors.
Proficiency with data management, reporting, and quality improvement tools.
Valid driver’s license and access to a vehicle to travel, as required.
Full vaccination against COVID-19 is mandatory for this position.

Nice To Haves

Familiarity with Ontario’s health system transformation, YWHO model, and community health center environments is an asset.

Responsibilities

Lead the implementation and ongoing delivery of the Youth Wellness Hub model, ensuring alignment with DCHC’s strategic priorities and the YWHO framework.
Supervise and support an interprofessional team of clinicians, outreach workers, peer supporters, and program staff working at the Youth Hub.
Foster a collaborative, youth-positive, and equity-driven work environment that prioritizes staff wellness and engagement.
Support recruitment, onboarding, scheduling, and performance management in partnership with HR.
Promote staff learning and development, including trauma-informed and culturally safer care practices.
Manage day-to-day Hub operations, ensuring smooth workflows, safety, and accessibility for youth.
Oversee scheduling and delivery of Hub services, ensuring flexibility to meet youth where they are.
Support the implementation of key service components, including mental health and substance use supports, primary care, housing and social services, and wellness programming.
Collaborate with youth co-design groups to ensure services reflect the needs and priorities of diverse youth communities.
Monitor compliance with service agreements, funder requirements, and quality standards.
Act as a key point of contact for Hub partners, building and maintaining collaborative relationships with youth-serving agencies, schools, health providers, and system partners.
Represent the Hub at community tables, sector networks, and collaborative initiatives.
Work closely with the YWHO Provincial Office and other Hubs to ensure consistency, knowledge sharing, and system alignment.
Facilitate youth and family engagement in program planning, co-design, and evaluation.
Support program evaluation efforts, including data collection, reporting, and continuous quality improvement processes.
Monitor key performance indicators (KPIs) aligned with DCHC, funder, and YWHO expectations.
Identify risks and escalate issues to the VP, ICE as required.
Contribute to operational planning and resource allocation in collaboration with DCHC leadership.