Manager, Youth Services

BGC Okanagan • Kelowna, BC

7d • Onsite

About The Position

BGC Okanagan is hiring a Youth Services Manager to lead and oversee the daily operations of Penny Lane, a Short-Term Stabilization Home serving youth aged 13 to 18. This key leadership role involves coaching, leading, and empowering a multidisciplinary team while fostering a positive, collaborative culture in a dynamic, trauma-informed residential setting. The home provides immediate and short-term support to vulnerable youth, with a focus on safety, stability, and positive outcomes.
At BGC Okanagan, we are committed to fair, inclusive hiring practices and building teams that reflect the diverse communities we serve. We welcome applications from people who have been historically marginalized for many reasons, including race, disability, sexual orientation, gender, gender identity, religion, or age.
If you need accessibility support at any stage of the hiring process, we encourage you to let us know and we will accommodate such requests when made.

Requirements

• Degree or diploma in a related human or social services field and/or three (3) years of experience working in partnership with community agencies and local governments to meet the needs of children, youth, and families, including at least one (1) year of supervisory and administrative experience.
• Excellent verbal and written communication skills.
• Demonstrated leadership, teamwork, and relationship-building skills.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Publisher.
• Applicants must be legally authorized to work in Canada to be considered for employment. Eligible applicants include Canadian citizens, permanent residents, and individuals with refugee status who are legally entitled to work in Canada.

Nice To Haves

• Training in behavioural modification, attachment-based parenting, trauma-informed practice, and relationship-based interventions is considered an asset.

Responsibilities

• Research and apply current best practices within the service stream.
• Champion the Penny Lane Low Barrier Short-Term Stabilization Home internally and externally.
• Contribute to strategic planning, leadership development, and the organization’s strategic and financial health as a member of the Operational Leadership Team.
• Provide leadership aligned with BGC Okanagan’s vision, mission, and core values.
• Oversee daily operations, including supervision of Service Provider Personnel and Subcontractors, and ensure compliance with SHSS policies, contractual requirements, Community Care Licensing, WCB, risk management, and safety standards.
• Ensure timely and accurate completion of required SHSS documentation, including daily logs, incident reports, service plans, clinical plans, and clinical notes.
• Ensure the facility is safe, well-maintained, engaging, and responsive to program needs.
• Build and maintain effective relationships with government, families, community partners, and professionals.
• Develop, implement, and evaluate care setting goals, policies, procedures, and service plans.
• Lead care circles, oversee service and clinical plans, and monitor youth progress toward stabilization.
• Coordinate access to supplemental services and submit requests for additional supports as required.
• Complete required operational and funder reporting and maintain compliance with contractual outcomes, deliverables, and reporting requirements.
• Lead, coach, mentor, and support staff while fostering a positive and collaborative team culture.
• Provide supervision and support to Program Coordinators and assist with staff recruitment, orientation, coaching, performance management, and staffing requirements.
• Facilitate training and support staff in implementing strategies outlined in youth service plans.
• Assist with annual budget development and monitor expenditures to ensure compliance with approved budgets.
• Perform other related duties as required.

Benefits

• A positive, supportive team culture where your contributions are valued
• Ongoing paid professional development to enhance your skills and advance your career
• Childcare discounts to help your family thrive
• Paid sick leave and vacation to help you recharge when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree