Manager, Youth Hockey - Ford Ice Center

Ford Ice Centers • Nashville, TN

18h • Onsite

About The Position

The Manager, Youth Hockey is responsible for assisting in the planning, organizing, directing, and promoting of "in-house" youth hockey programs for all Smashville Ice Rinks. This role involves working closely with staff on coach and volunteer recruitment and training, player evaluation, and coordinating staffing for programs. The manager will collaborate with the Senior Director to develop and promote youth hockey leagues to drive revenue, manage Youth Hockey Coordinators, and develop diversity hockey programs (CORE). A key responsibility is overseeing the NHL/NHLPA Little Preds Program, including all logistical and communication aspects, as well as providing on-ice and off-ice support for various department programming. The role also involves tracking participation and retention, managing internal tournaments, processing registrations and payments, and resolving customer inquiries. Additionally, the manager will assist with program budgets, manage on-ice programming for camps and clinics, oversee orders for equipment and apparel, and help organize youth and adult hockey tournaments. The position requires assisting other departments in promoting the facilities and performing other assigned duties.

Requirements

• Three years (3) of hockey coaching experience with at least two (2) of those years at the 8U/10U level and below.
• Demonstrated ability to creatively plan, manage and evaluate quality youth focused programs.
• Ability to work with children and adults in a professional manner; upbeat and friendly personality with a passion to increase participation in the sport of hockey.
• Must possess excellent verbal, written, and communication skills.
• Proactive planner with a sense of urgency, creativity, and attention to detail; Ability to problem–solve in a fast-paced work environment; Strong customer service approach.
• Working knowledge of basic PC applications (Microsoft Word, Excel, Outlook, Power Point) and MaxGalaxy.
• Possess a valid driver’s license, possess a suitable driving history (without restrictions) and be insurable by FIC’s insurance carrier.
• As a condition of employment, qualified applicant will be subject to a background check, including a criminal history check, driving history and character references.

Nice To Haves

• Four-year (4) degree in Sports Management, Recreation, Business Management or a related field from an accredited college or university preferred.
• Equivalent combination of education and experience may be taken into consideration.
• Knowledge of the hockey community in the Middle Tennessee area preferred.

Responsibilities

• Assist in the planning, organizing, directing, and promoting of “in – house” youth hockey programs for all Smashville Ice Rinks.
• Work closely with other staff in the recruitment and training of coaches and volunteers.
• Assist in the evaluation of players for proper placement in various programs.
• Coordinate other full/part time staffing responsibilities associated with programs.
• Work with Senior Director to plan, organize and promote an in-house youth hockey league to drive season over season revenue for all ice centers.
• Manage all Youth Hockey Coordinators.
• Develop and maintain diversity Hockey programs (CORE).
• Oversee the NHL/NHLPA Little Preds Program including scheduling, creating registrations, rink agreements, participant’s weekly email communication, and marketing.
• Manage Alumni staffing for all Little Preds Sessions.
• Provide on-ice and off-ice support as needed for department programming such as classes, games, clinics, tournaments and special events.
• Track and analyze participation and retention numbers through all G.O.A.L!, Little Preds and Little Preds: Continue To Play participants.
• Oversee all aspects of our internal Tournaments Preds Girls Classic Smashville Women’s Collegiate Showcase Elfin’ Awesome Ice Jam.
• Process registrations, collect payments by due dates, organize teams and create schedules for all ice centers.
• Assist in organization and instruction of in-house hockey practices, games and camps and coordinate all aspects of the event, to include Little Preds: Continue To Play to drive transition into leagues for all ice centers.
• Resolve and respond to all customer questions, concerns and complaints in a timely manner.
• Evaluates programs and services and makes recommendations based on findings.
• Work with coordinators to recruit, hire, train and schedule part-time coaches for in-house youth league.
• Assist with program budgets and maximize participation for all ice centers.
• Manage on-ice programming for internal camps and clinics for all ice centers.
• Manage all aspects of orders for jerseys, sticks, equipment and other apparel for Little Preds programs and Hockey School while working with external vendors to secure advantageous terms.
• Create registrations, update marketing materials and daily activities for Hockey School.
• Help in organizing and running of youth and adult hockey tournaments.
• Assist others within the Ford Ice Center organization to promote the facilities.
• Perform other duties as assigned by Senior Director, Hockey, Smashville Ice Rinks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager