Manager, WW CSO Preservation

Apple • Cupertino, CA

5d • Onsite

About The Position

Imagine what you could do here. The people here at Apple don't just create products — they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. The World Wide Channel Strategy and Operations (CSO) Team provides operational support to our Channel Branded Programs through Preservation, Technology, Installation and Supply expertise. We're looking for a Manager, WW CSO Preservation based in Cupertino.

In this position, you will be responsible for ensuring Apple's branded fixtures across a large global network of reseller locations are maintained to Apple's high standards to ensure the best customer experience. Success requires the ability to directly manage Apple employees, lead through subordinate managers, and represent and collaborate as part of a larger, cross-functional team. Additionally, you will possess excellent communication skills and be able to effectively interact with and influence all levels within the organization — including executive leadership — navigating sensitive situations with diplomacy and without damage to key relationships.

Requirements

• Typically requires a minimum of 12 years of related experience, with at least 3 years in a people leadership role
• Self-starter with innovation, integrity, and strong attention to detail
• Excellent communication, planning, and analytical skills with a deep understanding of the Apple brand
• Track record of engaging and influencing at senior and executive levels across global, cross-functional organizations
• Experience leading change management for large-scale global initiatives
• Experience leveraging data analytics, AI, or BI tools to drive operational improvements and quality outcomes
• Proficiency in Mac OS, iOS, Word, Excel, and Keynote
• Bachelor’s degree or equivalent experience
• Some travel required ~10%

Nice To Haves

• 5–10 years of Retail or equivalent management experience in a high-volume, fast-paced environment
• Proven ability to manage multiple departments through subordinate managers, with full ownership of cost, staffing, and performance
• 5+ years in fixture development including cross-functional reviews and global deployment milestones
• Strong retail operations and finance background
• Prior experience in an international role

Responsibilities

• Ensuring Apple's branded fixtures across a large global network of reseller locations are maintained to Apple's high standards to ensure the best customer experience.
• Directly manage Apple employees.
• Lead through subordinate managers.
• Represent and collaborate as part of a larger, cross-functional team.
• Effectively interact with and influence all levels within the organization — including executive leadership.
• Navigate sensitive situations with diplomacy and without damage to key relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager