Manager, Workplace Operations - San Francisco

Gap Inc.

14d•Onsite

About The Position

The Workplace Operations team plays a critical role in delivering a seamless, high-performance workplace experience across our corporate offices. The Workplace Operations Manager leads the Coordinators and Corporate Operations Representatives (CORs) supporting our San Francisco, CA and Dallas, TX hubs, ensuring our spaces operate efficiently, safely, and in alignment with the needs of our employees and business partners. This leader leverages deep operational expertise, strong vendor management capabilities, and a customer-focused mindset to ensure our buildings function at the highest standard and that our teams are equipped to respond with agility, professionalism, and care. The Workplace Operations Manager is central to maintaining operational excellence across our corporate sites—sustaining processes, guiding and developing talent, and fostering strong cross-functional partnerships. This role is accountable for ensuring our physical spaces reflect our brand, support productivity, and create an environment where employees can do their best work. With a balance of strategic oversight and hands-on problem solving, the Manager leads the team in delivering a responsive, reliable, and service-driven operation.

Requirements

Proven ability to deliver high service levels and manage multiple responsibilities and work independently.
Strong customer service, leadership, and communication skills.
Ability to manage multiple priorities and work independently.
Proficient in Microsoft Office; basic facility management knowledge with willingness to learn.
Organized, adaptable, and calm under pressure.
Skilled in team development and building effective partnerships.
Experience coaching and developing direct reports.
Flexible for after-hours work and emergencies; maintains confidentiality.
High school diploma or GED required
Ability to walk, stand, kneel, and lift up to 60 lbs.

Nice To Haves

College degree preferred.

Responsibilities

Supervise and develop Coordinators and Corporate Operations Representatives across multiple office locations.
Recruit, hire, train, and coach team members using tools like Situational Leadership.
Conduct regular staff meetings, provide feedback, and set development goals.
Maintain and improve customer service standards through training and process improvements.
Manage day-to-day operations for assigned buildings, ensuring smooth functioning of all workplace services.
Monitor and resolve service requests related to: Mail services, parking, building information. Conference room bookings and common area upkeep. Equipment and resource inquiries.
Support ticketing system during peak times or staff shortages.
Participate in annual budget planning and manage invoice processing and PO requests.
Ensure cleanliness and visual standards of buildings through regular inspections.
Coordinate maintenance requests for janitorial, HVAC, plumbing, electrical, signage, pest control, etc.
Uphold safety standards and reduce risk by ensuring code compliance.
Manage storage functions and inventory for campus items.
Work with contracted vendors to maintain service quality and resolve performance issues.
Participate in RFPs and assist with contract implementation.
Collaborate with internal teams such as: Global Events and Workplace Connections for event setup and logistics. Security and Café staff for operational needs and access coordination.
Act as site contact for high-profile events, ensuring proper setup and coordination.
Provide flexibility for event coverage and schedule changes.
Serve as on-call contact for after-hours emergencies, initiating communication and resolution steps.
Maintain accurate and updated information on internal platforms (Threads, policy guides).
Review ticket reports for coaching opportunities and process improvements.
Provide updates and recommendations to leadership on operational performance.