Workforce Management Systems & Operations

Gap Inc.•San Francisco, CA

About The Position

The Manager, Workforce Management Systems & Operations is a leader responsible for representing and advancing the enterprise Workforce Management (WFM) vision through strong platform stewardship, cross functional partnership, and continuous improvement, under the vision and direction of the Director of Workforce Management and Reporting in Store Operations. This role enables labor strategy and execution across the field by ensuring workforce systems and processes support schedule excellence, productivity, compliance, and a consistent, positive employee experience. This role supports the day to day and long-term optimization of Workforce Management platforms, including UKG and Strategic Workforce Planner. The Manager ensures system stability, strong performance, and reliable data while translating company and brand priorities into scalable labor solutions that support store operations across a family of brands, each with unique operating models, labor needs, and scheduling requirements. Aligned to the WFM Operating Model, this role plays a key role in advancing workforce management strategy through execution. As a cross functional collaborator, the Manager leads WFM initiatives and enhancements, oversees integrations with enterprise platforms, and continuously improves labor management processes and system functionality. Success in this role is demonstrated through the timely delivery of initiatives aligned to the WFM roadmap, strong adoption of tools and processes in the field, and measurable improvements in scheduling effectiveness, hiring enablement, labor, productivity and system performance. This position blends technical depth, operational leadership, and analytical rigor to deliver compliant, future ready Workforce Management solutions to our family of brands at Gap Inc. The Manager provides accurate, actionable workforce reporting and insights that are trusted by field and Operations leaders, enabling data driven decision making, optimized labor outcomes, and an elevated field experience.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Operations, or a related field.
5+ years of Workforce Management systems and analytics experience, with a focus on labor management (retail store experience preferred).
Deep expertise with UKG or similar WFM platforms (e.g., Kronos, Legion, Dayforce, ADP WFM).
Advanced Excel skills; experience with Power BI or similar analytics tools preferred.
Demonstrated ability to interpret quantitative and qualitative data to drive labor optimization and operational outcomes.
Strong business acumen with the ability to evaluate financial and operational indicators and translate insights into action.
Proven ability to lead & influence cross-functional teams, and drive decisions in complex environments.
Excellent communication, organizational, and stakeholder management skills.
Experience supporting system implementations, upgrades, training rollouts, and process documentation in large, hourly workforce environments.