The primary purpose of this position is to deliver technical and analytical support of the Workforce Management systems to ensure our team members are paid accurately and timely each week. This position is expected to configure time rules and attendance policies, analyze time results, provide first level support, and report any system issues. This position is responsible for specializing in pay policies and business procedures to ensure time calculations are accurate based on location pay practices. This position will provide training and assign security access which will include maintaining up to date training materials and auditing security roles for compliance. This position will provide data for legal requests in current and legacy systems. This position is required to maintain confidentiality. Time allocation for this position is targeted to be project delivery 65% and support 35%. The work is inclusive of defining user requirements, establishing technical specifications, while enhancing productivity, quality, and customer service standards. The position will play a significant part in driving efficiency and consistency across support functions. Further responsibilities will include maintaining professional and technical knowledge while delivering results to the customer.
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Job Type
Full-time
Career Level
Mid Level