Manager, Window Doors & Glass (cERP)

Cyncly•Solon, OH

2d•$100,000 - $165,000•Remote

About The Position

This role is responsible for leading the Contract ERP Professional Services team. This includes leading client engagements, managing escalations and cross-functional teams, forecasting and managing financial results including backlog, hiring and developing talent and delivering complex projects on time and within budget. The candidate needs to be skilled in client relationship management, strategic planning, resource hiring and development, process improvement, financial management and ensuring high customer satisfaction. The candidate should have a proven ability to align business objectives with service delivery while driving operational efficiency and team performance. Role Summary Responsible for leading a team of ERP implementation consultants delivering contractERP (cERP) solutions. Owns portfolio delivery performance, team capability development, and client outcomes. Ensures scalable, consistent, and high-quality implementation practices aligned with customer business objectives. Portfolio Delivery Leadership Oversee delivery across a portfolio of ERP implementation projects. Ensure projects are delivered on time, within scope, and with strong adoption. Manage delivery risks, escalations, and resource allocation across projects. Drive consistency in delivery execution across the team. Implementation Excellence & Standardization Define and enhance implementation methodologies, tools, and playbooks. Drive best practices across discovery, workflow design, training, and go-live. Partner with Product and Support teams to improve delivery quality. People Leadership & Capability Development Lead and develop a team of implementation consultants. Own performance management and development plans. Drive hiring, onboarding, and capability scaling. Build a repeatable and scalable talent model. Client Engagement & Business Outcomes Serve as escalation point for key client engagements. Engage customer leadership to align solutions with business goals. Drive strong adoption, satisfaction, and long-term value realization. Commercial & Operational Performance Own utilization, margin, backlog, and forecast accuracy. Support project scoping, estimation, and resource planning. Identify opportunities for scope expansion and additional services. Strategic & Cross-Functional Leadership Partner with Sales on proposals and Statements of Work. Collaborate with Product on roadmap feedback. Contribute to overall Professional Services strategy.

Requirements

5+ years in ERP implementation or consulting
3+ years in a leadership role
Experience with Microsoft Dynamics 365 Business Central or NAV
Strong client-facing and stakeholder management skills
Leadership and team development
ERP consulting and solution architecture
Project and budget management
Strategic thinking and problem-solving
Client relationship management
Change management
Risk assessment and mitigation
Strong written and verbal communication skills
Confident in personal skills and decision-making
Strong professional presence
Comfortable with public speaking and client-facing interactions
Ability to manage multiple projects in a fast-paced, rapidly changing environment
Strong time-management skills with the ability to meet deadlines
Highly organized and detail-oriented
Ability to travel as needed
Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada)
This role is not eligible for employer sponsorship now or in the future

Nice To Haves

Consistent project delivery success and predictability
High team performance and engagement
Strong utilization and margin performance
High customer adoption and satisfaction
Scalable and repeatable implementation practices

Responsibilities

Leading client engagements
Managing escalations and cross-functional teams
Forecasting and managing financial results including backlog
Hiring and developing talent
Delivering complex projects on time and within budget
Leading a team of ERP implementation consultants delivering contractERP (cERP) solutions
Owning portfolio delivery performance, team capability development, and client outcomes
Ensuring scalable, consistent, and high-quality implementation practices aligned with customer business objectives
Overseeing delivery across a portfolio of ERP implementation projects
Ensuring projects are delivered on time, within scope, and with strong adoption
Managing delivery risks, escalations, and resource allocation across projects
Driving consistency in delivery execution across the team
Defining and enhancing implementation methodologies, tools, and playbooks
Driving best practices across discovery, workflow design, training, and go-live
Partnering with Product and Support teams to improve delivery quality
Leading and developing a team of implementation consultants
Owning performance management and development plans
Driving hiring, onboarding, and capability scaling
Building a repeatable and scalable talent model
Serving as escalation point for key client engagements
Engaging customer leadership to align solutions with business goals
Driving strong adoption, satisfaction, and long-term value realization
Owning utilization, margin, backlog, and forecast accuracy
Supporting project scoping, estimation, and resource planning
Identifying opportunities for scope expansion and additional services
Partnering with Sales on proposals and Statements of Work
Collaborating with Product on roadmap feedback
Contributing to overall Professional Services strategy