Manager, WFM Systems

Foot Locker•New York, NY

6d•Hybrid

About The Position

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next. Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. This position is based in our New York office (hybrid). Come change the game with us. Apply today! At this time, Foot Locker will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Requirements

7+ years experience and a proven track record of enterprise Workforce Management system implementations, maintenance, production support, and large-scale transformation programs, preferably within a complex retail or distribution environment.
Extensive experience managing and optimizing UKG Pro Workforce Management (Dimensions) and UKG Workforce Central (WFC) application landscapes.
Deep knowledge of Timekeeping, Scheduling, Labor Forecasting, Attendance, Accruals, Absence Management, Workforce Analytics, labor optimization, pay rules, work rules, scheduling rules, and workforce compliance.
Experience leading WFC-to-UKG Pro WFM migrations, multi-location deployments, platform upgrades, testing, cutover, hypercare, and transition to steady-state support.
Demonstrated experience integrating WFM platforms with HR, Payroll, ERP, Identity and Access Management, retail systems, reporting, analytics, APIs, middleware, Boomi, and file-based interfaces.
Experience managing hybrid ecosystems that include SaaS, cloud, on-premises, mobile, device, interface, reporting, and data components.
Strong understanding of retail and distribution center workforce operations, time-to-pay processes, labor compliance, workforce scheduling, payroll dependencies, and leading practices.
Proven ability to manage application support, incidents, problems, changes, releases, service levels, vendors, audits, and critical business events in a mission-critical environment.
Proven ability to build and manage effective teams, develop talent, manage partners, influence stakeholders, and lead complex initiatives in a fast-paced global organization.
Strong problem-solving and data-driven decision-making skills with a focus on root-cause resolution, risk reduction, automation, and continuous improvement.
Excellent communication and relationship-building skills, with a history of working effectively across business, technology, vendor, and executive stakeholder groups.
A bachelor’s degree in Computer Science, Information Systems, Engineering, Business Administration, Human Resources, or a related field, or equivalent practical experience.

Nice To Haves

UKG Pro WFM and/or UKG Workforce Central certifications
Direct experience supporting large hourly workforces
Experience operating across multiple countries or labor jurisdictions

Responsibilities

Craft and execute the WFM application roadmap, champion implementation efforts, ensure robust production support, manage vendor partnerships, uphold budgetary discipline, and develop a high-performing team.
Design, develop, and implement tactical and strategic plans for Workforce Management products, capabilities, and platform modernization.
Build consensus and action across diverse perspectives while managing and escalating critical issues to optimize service delivery and business outcomes.
Oversee the management, enhancement, integration, and lifecycle of UKG Pro Workforce Management (Dimensions) and UKG Workforce Central (WFC), including Timekeeping, Scheduling, Labor Forecasting, Attendance, Accruals, Absence Management, Workforce Analytics, Mobile, Devices, and labor compliance capabilities.
Lead global implementations, WFC-to-UKG Pro WFM migrations, upgrades, feature releases, and cross-functional projects, ensuring timely delivery and quality outcomes.
Collaborate with Retail and Distribution Center Operations, HR, Payroll, Finance, Legal, Compliance, and Technology leaders to gather requirements and align platform capabilities with strategic and operational needs.
Govern integrations between WFM and HR, Payroll, Identity and Access Management, retail store systems, ERP, middleware, reporting, and analytics platforms, with a strong focus on data integrity and reliable time-to-pay processing.
Provide direction, mentorship, and development for employees, contractors, implementation partners, and managed service providers while fostering accountability, innovation, and continuous learning.
Lead production support, incident and problem management, root-cause analysis, change and release management, platform monitoring, and preventive improvements to ensure availability, performance, and supportability.
Ensure adherence to labor regulations, payroll requirements, SOX controls, internal audit expectations, security standards, and enterprise architecture and change governance.
Analyze current workflows and implement technology-driven improvements that enhance labor efficiency, payroll accuracy, associate and manager experience, compliance, reporting, and operational scalability.
Provide clear communication to business and technology stakeholders regarding roadmaps, project plans, key initiatives, operational performance, risks, dependencies, and critical incidents.