Manager, Wellbeing Programs

HMSA•Honolulu, HI

9h•Hybrid

About The Position

The Manager, Wellbeing Programs is responsible for developing and executing strategies and plans to achieve employer and employee health and wellbeing goals. This involves promoting HMSA and ancillary products through various media, collaborating with account teams to create strategic plans for employer groups, and developing and reviewing processes for health and wellbeing solutions. The role also includes managing direct reports, coaching staff, training customer-facing personnel, and providing expertise in health and wellbeing improvement. Additionally, the manager will foster collaborative relationships with internal departments and external partners to create meaningful programs and ensure continuous improvement of HMSA offerings to enhance employee engagement.

Requirements

Bachelor's degree and four years of related experience; or equivalent combination of education and experience.
Two years in a supervisory or management experience.
Ability to supervise, lead and manage a diverse set of employees.
Excellent verbal, written and presentation communication skills -- comfortable with face-to -face communication with a diverse population.
Proven ability to work in a team environment.
Knowledge of business process development.
Proficient in Microsoft office suite.
Excellent facilitation and presentation skills with understanding of group dynamics.
Excellent planning, coordination, organizational, and time and multiple priority management skills.
Strong decision-making and problem analysis skills.
Effective negotiating and sales skills.
Intermediate working knowledge of Microsoft Office applications, including but not limited to, Word, Excel, Outlook, and PowerPoint.
Active license with the state of Hawaii Department of Commerce and Consumer Affairs or pass all four sections of the state licensing examination within three months of hire date. Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.
Must have valid driver's license, access to an automobile with current license, registration and no-fault insurance.

Responsibilities

Develop and execute strategies and plans to meet and exceed employer and employee health and wellbeing goals and objectives.
Strategically plan and employ multiple media strategies (e.g., webinars, in-person events, direct mail, email, social media/internet and exceptional selling skills) to sell, promote, educate and implement HMSA and ancillary products and services to existing and potential members on the group specific plans offered, wellbeing programs, disease management and preventive care programs and other programs in accordance with the strategic marketing goals of HMSA.
Collaborate with account teams/direct reports on face-to-face meetings with stakeholders to develop strategic plans with employer groups that address health improvement and prevention opportunities through engagement in HMSA's health and wellbeing programs/solutions.
Develop new and review existing processes, procedures and methods to support the delivery of health and wellbeing solutions. Manages and maintains documentation of processes, procedures and methods.
Manage work assignments of all direct reports. Handle all escalations timely.
Manage staff to maximize productivity to achieve both corporate and departmental priorities and objectives.
Coach, train, mentor and develop staff through weekly one-on-one's, formal coaching sessions, and development including developing goals/objectives for performance management programs and related performance action plans.
Train customer-facing staff on health and wellbeing strategies and programs.
Execute health and wellbeing strategies aligned with department and corporate goals.
Manage the tracking system for the annual employer/employee wellbeing plans.
Provide expertise in health and wellbeing improvement solutions and capabilities to internal stakeholders and external customers.
Work with internal stakeholders to develop and execute health and wellbeing plans to retain, renew, and acquire membership.
Develop tools and materials to promote health and wellbeing and improve productivity of customer-facing and internal staff.
Develops and maintains collaborative working relationships with internal departments and external partners to identify and create meaningful programs that meet employer and employee needs.
Actively participates in planning and evaluation sessions with internal departments and external partners to ensure continual improvement of all HMSA offerings and to ensure they continue to add value and increase employee engagement.
Performs all other miscellaneous responsibilities and duties as assigned or directed.