Manager, Warehouse

Genumark Promotional Me•Toronto, ON

47d•CA$0 - CA$70,000•Onsite

About The Position

Genumark is looking for an experienced and people-driven leader to join our growing team as a Warehouse Manager based out of our Toronto headquarters. Our warehouse is the operational heartbeat of Genumark – high volumes of branded merchandise move in and out daily to support major accounts whose brands are part of everyday life. As the Warehouse Manager, you will lead a team of full-time and temporary associates, ensuring our fulfillment, inventory, kitting, receiving, and shipping operations run accurately and efficiently. This is both a hands-on floor leadership role and a systems-informed one. You will play a central part in the ongoing optimization of our warehouse technology stack (SkuVault, ShipStation, and Zoho ERP) helping shape how we scale our operations. You bring the discipline to hold the team accountable, the technical curiosity to drive process improvement, and the judgment to keep things moving in a fast-paced environment. This role involves a meaningful degree of physical activity: lifting up to 40 lbs unassisted, standing for extended periods, and working in various physical positions throughout the shift. Additionally, this role is based at our Head Office (Gordon Baker Road) and requires working on-site daily.

Requirements

Proven warehouse leader who has successfully led a warehouse through operational and systems transformation
Experience in the promotional industry, distribution, or related industries is a plus
Experience running a shift, building a team, and keeping operations moving under pressure
Understanding of inventory control, workforce planning, process design, and project execution
High standards for self and others
Accuracy, communication, and follow-through are non-negotiable
Comfortable on the warehouse floor, in a project meeting, or reviewing operational KPIs
Systems-savvy, energized by warehouse technology as a tool to drive better outcomes
Ability to ask questions, flag gaps, and actively contribute to process evolution
Excited by the opportunity to build scalable processes that support future growth
Commits to doing what they say they will do and meeting deadlines
Focused on finding solutions when presented with challenges
Possesses a "Yes!" attitude without sacrificing quality or compliance
Organized, detail-oriented, and capable of managing competing priorities without dropping the ball
Ability to use an RF scanner and operate warehouse equipment safely
Ability to lift up to 40 lbs. and stand/walk for extended periods
Load and unload trucks using pallet jacks or forklifts (if certified)

Nice To Haves

Experience in the promotional industry, distribution, or related industries

Responsibilities

Manage all daily warehouse functions: receiving, inventory, storage, picking, packing, and shipping
Lead warehouse-related implementation projects, including planning, testing, training, process roll-out, and post-launch optimization
Coordinate cross-functional initiatives with Operations, Finance, Customer Service, and Technology teams
Ensure high levels of order accuracy, inventory accuracy, and on-time fulfillment
Develop, document, enforce, and maintain warehouse SOPs and best practices
First point of contact for internal teams regarding warehouse operations
Collaborate closely with internal stakeholders to proactively identify operational risk, prioritize workload, and ensure client commitments are met
Drive continuous improvement initiatives focused on productivity, quality, and cost
Ensure the most cost-effective shipping methods are being used and support carrier relationships
Lead warehouse system adoption and optimization across platforms such as SkuVault, ShipStation, and Zoho ERP to support scalable operations and continuous improvement
Develop, implement, and maintain new warehouse process documentation as systems evolve
Partner with internal teams on systems and process changes
Identify process gaps and proactively recommend improvements
Own inventory accuracy across all warehouse functions
Oversee cycle counting and inventory reconciliation processes
Investigate and resolve inventory discrepancies in a timely manner
Optimize warehouse layout and slotting to support operational efficiency
Coach, develop, and hold accountable a team of warehouse leads and associates
Manage workforce scheduling and staffing levels to meet fluctuating demand
Develop seasonal staffing plans and temporary labour strategies
Establish and track productivity metrics and performance expectations for the team; hold team accountable to them
Build a culture of accountability, collaboration, and continuous improvement
Ensure compliance with all safety standards, company procedures, and regulatory requirements
Maintain a clean, organized, and compliant warehouse environment at all times