Manager, Wage & Hour

Shake Shack • New York, NY

7d • $121,650 - $159,650 • Hybrid

About The Position

The Manager, Wage & Hour is responsible for the operational execution, administration, and continuous improvement of Shake Shack's wage and hour and scheduling compliance programs. This role translates enterprise compliance strategy into scalable processes, audits, training, systems enhancements, and operational practices that support adherence to federal, state, and local employment laws. Reporting to the Director, Workforce Compliance & Safety, the Manager serves as a manager-level independent contributor and program lead overseeing the day-to-day administration of wage and hour auditing, predictive scheduling/ Fair Workweek compliance, and other compliance-related initiatives. This role leads cross-functional execution and partners closely with Operations, People Resources, Legal, HRIS, and Technology to identify compliance risks, drive corrective actions, and support organizational readiness for evolving regulatory requirements. The Manager plays a critical role as the program lead in ensuring these compliance programs are administered consistently, efficiently, and in accordance with company policies and applicable laws, while driving accountability through influence rather than direct people management.

Requirements

• Strong knowledge of federal, state, and local wage and hour laws, predictive scheduling requirements, meal and rest break regulations, minor labor laws, and related workforce compliance requirements.
• Experience developing and executing compliance audits and risk-monitoring programs.
• Experience analyzing large data sets and translating findings into actionable business recommendations.
• Ability to translate compliance findings into practical business solutions and operational improvements.
• Strong project management, change management, and implementation skills.
• Experience supporting HRIS and workforce management system implementations and enhancements.
• Strong analytical and problem-solving skills with the ability to interpret complex data and identify trends.
• Excellent written, verbal, facilitation, and stakeholder management skills.
• Ability to influence cross-functional partners and drive accountability without direct authority.
• Bachelor's degree in Human Resources, Business, Labor Relations, or related field preferred or equivalent experience.
• 5+ years of progressive experience in workforce compliance, employment law, human resources, or related field.
• Experience supporting or operating in Fair Workweek jurisdictions.
• Experience supporting multi-state operations in hospitality, retail, restaurant, or other multi-unit environments.
• Experience conducting audits and implementing corrective action plans.
• Experience managing cross-functional projects and compliance-related initiatives.

Nice To Haves

• Experience supporting workforce management systems such as Harri, Kronos, UKG, Workday, or similar platforms preferred.

Responsibilities

• Develops and manages enterprise wage and hour audit programs designed to monitor compliance across multiple jurisdictions and multiple topics – meal and rest, minors, timekeeping, scheduling, overtime.
• Establishes scalable audit methodologies and reporting mechanisms that efficiently identify compliance risks at scale.
• Analyzes audit findings, identifies root causes, and develops corrective action plans with operational and cross-functional partners.
• Develops and maintains compliance scorecards, dashboards, and key performance indicators to monitor program effectiveness and identify emerging risks.
• Provides regular reporting and trend analysis to People Resources and Operations leadership.
• Recommends process, policy, system, and operational enhancements to strengthen compliance and reduce risk.
• Creates and delivers training, communications, and educational resources based on audit findings and emerging compliance trends.
• Supports regulatory requests, audits, investigations, and other compliance-related inquiries.
• Serves as primary point of contact for day-to-day manager inquiries.
• Oversees administration of Predictive Scheduling and Fair Workweek compliance programs.
• Maintains audit tools, certification programs, job aids, and e-learning content to ensure alignment with current legal requirements and company practices.
• Recommends process, policy, system, and operational enhancements to strengthen compliance and to create operational ease of execution.
• Conducts ongoing compliance reviews and supports remediation efforts where opportunities are identified.
• Partners with Operations to ensure consistent understanding and execution of scheduling requirements.
• Partners with HRIS, Technology, and Operations Support teams to test, validate, and implement compliance-related system enhancements and legislative updates.
• Participates in requirements gathering, user acceptance testing (UAT), rollout planning, and change management activities.
• Updates associated training materials, operational guidance, and compliance documentation following system changes.
• Identifies opportunities to automate compliance monitoring, reporting, and auditing activities.
• Supports the organization's readiness for new and changing labor and scheduling legislation.
• Assists in evaluating operational impacts and implementation requirements for new regulatory obligations.
• Supports implementation plans including process changes, system updates, communications, manager guidance, and training materials.
• Collaborates with Operations, Legal, HRIS, Payroll, and Technology teams to ensure successful execution of compliance initiatives.
• Partners with New Shack Opening teams to ensure compliance requirements are incorporated into launch planning and operational readiness activities.
• Provides guidance regarding labor law compliance, scheduling practices, workplace postings, and workforce administration processes.
• Supports manager onboarding and training efforts related to workforce compliance programs.

Benefits

• Weekly Pay
• Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance
• Employer Paid Life and Disability Insurance
• 401k Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts
• Development and Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager