Manager, Volunteer Programs

Lucas Museum of Narrative Art•Los Angeles, CA

16d•$84,000 - $96,000

About The Position

The Manager of Volunteer Programs is a thoughtful and impactful leader who will oversee all aspects of the development and implementation of the Lucas Museums inaugural volunteer program. This position requires a creative, resourceful and critical thinker with strong organizational and communication skills who can develop, manage and elevate all aspects of a dynamic volunteer program with DEIAB (Diversity, Equity, Inclusion, Accessibility and Belonging) at its core. The successful candidate will build, cultivate, and maintain a large (200+) core of Lucas Museum volunteers capable of supporting nearly all aspects of museum operations and engagement both inside and outside the museum, in compliance with regulations. They will also have demonstrated experience developing volunteer management systems and working in start-up work environments. Reporting to the Director of Human Resources, the Manager will partner closely with the Director and the People and Culture team while collaborating with departments across the museum to develop volunteer roles, implement program initiatives, and ensure a cohesive and impactful volunteer program. This highly collaborative position works with museum colleagues to design meaningful volunteer assignments that enhance the visitor experience, support staff, and strengthen community partnerships. The Manager of Volunteer Programs will lead all aspects of recruitment, training, scheduling, and systems development, and will create social, developmental, and recognition opportunities that enrich the volunteer experience. Additionally, this role is responsible for regularly assessing program effectiveness and advancing excellence in volunteer engagement and retention.

Requirements

Advanced degree or extensive equivalent experience in museum studies, nonprofit leadership, social work, or related fields
Experience working for an art or non-profit organization is preferred
At least four (4) years of prior experience working with and coordinating volunteers is required
Extensive experience in project management and program development
Previous experience working in partnership with HR on volunteer deployment practices adhering to all state and federal regulations
Deeply motivated, enthusiastic, eager to take initiative and able to think critically
Experienced working in a fast-paced environment with the ability to quickly assess and respond to change
Highly organized with solid strategic planning skills
A collaborative team player with highly developed interpersonal skills, who can relate to diverse internal and external audiences
Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution
Exceptional written, oral, interpersonal, and presentation skills
Advanced computers skills, particularly with Microsoft Office
Thorough knowledge of volunteer deployment practices working in conjunction with HR
Expertise in developing, implementing, managing, and reporting from volunteer management database systems
Demonstrated commitment to DEIAB (Diversity, Equity, Inclusion, Accessibility and Belonging) in application to program development and participant engagement
Ability to offer constructive feedback, discuss sensitive topics, and maintain privacy of individual volunteers
Ability to collaborate with other teams, staff and volunteers in a professional manner in a variety of tasks
Ability to work under high-stress conditions and work effectively with competing priorities and tight deadlines
Ability to work independently as well as part of a team

Nice To Haves

Multi-lingual fluency not required but highly preferred
A positive attitude that promotes teamwork and drives results

Responsibilities

Partner with colleagues and volunteer team to develop optimal roles for volunteers, achieve effective training, scheduling, communication, and oversight across all assignments, ensuring desired outcomes for both the museum and our guests
Develop and implement recruiting strategies to significantly build and maintain a large (500+) core of diverse volunteers
Supervise the Volunteer Coordinator and other staff or intern roles, providing direction, guidance and development
Build process to assess and place volunteers in alignment with their skills and interest and with the museums mission
Create, develop and manage a volunteer database system to readily identify volunteer skills, hours, recognition, and other information needed to effectively partner with each department
Develop and implement a plan and foster a culture within the volunteer program that recognizes and values the volunteers and helps them feel connected to the museum and its mission, creating a high-level of satisfaction with their role
Develop and lead a plan for ongoing communication between museum departments regarding the activities of the volunteer program to ensure collaboration and alignment
Design, conduct and interpret ongoing volunteer assessment and evaluation plans, noting trends and actionable steps for improvement; identify other opportunities for feedback and idea sharing, as appropriate
Present ideas for continuous improvement and lead implementation team as needed
Develop regular volunteer communications that keep volunteers informed of museum business enabling positive guest and volunteer experience
Cultivate and maintain key relationships with community partners and peers
Oversee development and management of departmental budget in partnership with leadership.
Attend trainings, workshops, etc., as appropriate, to maintain current knowledge base related to volunteer management, best practices, and trends
Represent the museum effectively to outside constituents when required
Listen for and proactively resolve problems, concerns or conflicts within the team