Education Programs Coordinator, Volunteer Programs

Descanso Gardens Foundation•La Cañada Flintridge, CA

3d•$22•Onsite

About The Position

A key member of the Education and Exhibitions team, the Education Programs Coordinator, supports school programs, public programs, and volunteer programs at Descanso Gardens. Under the direction of the Public Programs Manager, the Education Programs Coordinator focuses on volunteer programs, including volunteer recruitment, retention, evaluation, and recognition. This position is highly visible, working directly with schools, visitors, and volunteers of Descanso Gardens, in addition to working with internal and contracted team members.

Requirements

College degree or comparable experience in education, science, or related field required.
2 years' experience in education, entertainment, or a volunteer-related environment required.
Flexible schedule, including weekends and/or occasional nights, is required.
Excellent communication skills, including presentation skills.
Highly developed organizational skills, ability to conceive and implement events from inception to completion.
Ability to respond flexibly and well in a dynamic work environment.
High degree of discretion and sense of appropriateness.
Ability to manage volunteer files, including agreements and payment information, responsibly and respectfully.
Other critical attributes include a high degree of warmth, strong interpersonal communication skills, and a well-developed sense of humor.
It is essential that the candidate supports inclusion, diversity, equity, and access goals and has the flexibility and philosophical orientation to function effectively with staff, team members, students, teachers, parents, and volunteers.
Intermediate knowledge of Microsoft Office, Gmail, Google Calendar, and Zoom required.
Basic knowledge of business processes such as accounts receivable and accounts payable.
Good working knowledge of computers and familiarity with general office equipment.
A valid CA Driver's License is required.

Nice To Haves

1 year of experience in a museum or non-profit setting preferred.
1 year of experience supervising/coordinating volunteers preferred.
Experience with Volgistics and Altru/Blackbaud is highly desirable but not required.
Bilingual (English/Spanish) preferred, but not required.

Responsibilities

Oversees content development, logistics, facilitation and implementation of programs, with a focus on volunteer programs.
Coordinates volunteer recruitment cycle communication to applicants; interviews, orientations and trainings, and placement.
Coordinates volunteer program events such as orientations and trainings, recognition and appreciation events, ongoing trainings, and other volunteer activities.
Oversees logistics for volunteer-related meetings and events.
Prepares reports and statistical analysis of Volunteer Programs.
Interfaces with Descanso staff who work with volunteers.
Maintains Volgistics, the volunteer database, and VICS, the online Volunteer Information Center.
Provides on-site program staffing as required. Roles may include facilitating workshops and programs, leading school tours, checking in program participants, and answering visitor questions.
Responsible for completing contracts, grounds reservations, set-up, and work-order requests, class and event registration, and rosters.
Interfaces with outside contractors and internal staff to ensure excellent visitor experiences at programs.
Participates in program evaluation, interpretive planning, and strategic planning for Education Programs.
Responds to volunteer program inquiries by phone, email, and other modes of communication.
Maintains department calendar, including school programs and public programs.
Responsible for inventory, ordering, and maintenance of tools, equipment, and supplies used within the Education programs.
Produces routine reports, manuals, and correspondence; responds to inquiries or complaints from members, the public, staff, or vendors; processes routine requests for payments in a timely manner.
Other duties as assigned.