Manager, Visual Media Platform & Operations

Greystar•Tennessee Ridge, TN

2d•$85,000 - $95,000•Remote

About The Position

The Manager, Visual Media Platform & Operations provides strategic and operational leadership for Greystar's enterprise visual media ecosystem, including digital asset management (DAM), visual media distribution platforms, and third-party supplier relationships. This role is responsible for platform governance, workflow optimization, operational standards, supplier performance, and continuous improvement initiatives that ensure scalable, compliant, and consistent visual media experiences across Greystar's portfolio. The position partners closely with Marketing, Property Operations, Technology, and external suppliers to enhance platform capabilities, operational efficiency, and the quality of visual media supporting Greystar's business objectives.

Requirements

Bachelor's degree or equivalent combination of education and experience.
3+ years of relevant experience in platform operations, digital asset management, visual media, marketing operations, or related disciplines.
Experience with digital asset management (DAM) platforms; Adobe Experience Manager (AEM) experience preferred.
Experience leading operational processes, platform governance, and vendor management initiatives.
Experience working with offshore teams preferred.

Nice To Haves

Platform governance and operational management
Workflow design, process optimization, and automation
Digital asset management (DAM) systems and content distribution platforms
Vendor and supplier relationship management
Data-driven decision making and performance measurement
Change management and stakeholder engagement
Strong communication, collaboration, and leadership skills
Ability to manage multiple priorities in a fast-paced environment

Responsibilities

Owns the strategy, governance, and continuous optimization of Greystar's visual media platform ecosystem, ensuring alignment with business objectives, accessibility (WCAG), regulatory requirements, and enterprise standards.
Establishes and maintains governance frameworks, operational policies, standards, workflows, and best practices that promote consistency, scalability, and high-quality visual media across the organization.
Leads the implementation and enhancement of platform capabilities, tools, and technologies supporting visual media operations.
Designs, implements, and governs end-to-end workflows supporting media production, asset management, content distribution, and lifecycle management through Greystar team members in the US and India
Ensures quality standards and operational controls are maintained across digital assets and visual media processes.
Identifies operational inefficiencies and drives workflow improvements, automation opportunities, and process enhancements to increase efficiency and scalability.
Owns enterprise relationships with visual media suppliers, including contract administration, pricing and revenue strategy, service performance, product offerings, ordering processes, and ongoing business reviews.
Defines service level agreements (SLAs), performance metrics, reporting, auditing frameworks, and accountability measures to ensure supplier performance and operational excellence.
Drives platform adoption by supporting training, documentation, change management, and stakeholder engagement initiatives.
Collects stakeholder feedback, user insights, and operational data to prioritize enhancements that improve platform effectiveness, user experience, and business outcomes.
Utilizes data and performance metrics to evaluate platform effectiveness and identify opportunities for continuous improvement.
Serves as the primary business partner and subject matter expert for Marketing, Property Operations, Technology, Compliance, and vendor partners regarding visual media platforms and operational strategy.
Leads, coaches, and develops team members while fostering a culture of accountability, collaboration, continuous improvement, and operational excellence.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.