Manager, Visual Design - Agentic AI

Mastercard • Toronto, ON

4d

About The Position

Manager, Visual Design - Agentic AI Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard’s rich AI and Data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Mastercard Agent Suite team is building what’s next at the intersection of agentic AI, commerce and payments. Launched in 2026, Agent Suite is a brand-new solution designed to help enterprises build, test, and deploy customizable AI agents that transform how businesses operate, engage customers, and drive growth. This new team is making it possible to help enterprises build, test, and deploy customizable AI agents that transform how businesses operate, engage customers, and drive growth. This is a true “zero-to-one” environment. We’re looking for builders, problem-solvers, and innovators who thrive in ambiguity, move fast, and are excited to shape new technology, new ways of working, and build a new category of enterprise solutions from the ground up. Join us as we take deep payments expertise, customer-centric insights and responsible AI principles to turn emerging agentic technology into real-world outcomes for banks, merchants, and partners. At Mastercard, design is more than what you see on a screen. We deliver innovative, differentiated product experiences at a global scale, using our skills to shape the future of payments and financial services. As a member of the Design community, you’ll work with cross-functional partners to share desirable products with our customers. Overview: As Manager of Visual Design, Agent Suite, you will own and elevate the visual expression of Mastercard’s Agentic AI Consulting Products, shaping how Agent Suite is understood, adopted, and championed by enterprise clients and internal leaders. You will visual and presentation design—from early conceptual storytelling through compelling narrative experiences—ensuring every experience reflects Mastercard’s brand integrity while pushing the frontier of what enterprise AI products could look and feel like. You are a visual design leader who thrives at the intersection of enterprise products, storytelling, and AI. You understand how thoughtful visual and motion design can simplify complexity, influence decisionmakers, and accelerate product adoption in B2B environments.

Requirements

• Proven experience designing enterprise experiences, from early concepts and storytelling through design, testing, iteration, across a combination of digital, presentation, and brand touchpoints.
• A portfolio of work or design IP that clearly reflects strong visual systems thinking and aligns to enterprise‑grade product and brand design standards relevant to Agent Suite‑style offerings.
• Experience partnering with business, product, and technical owners across disciplines to drive outcomes throughout the full product development lifecycle—from vision setting through execution and launch.
• Comfort operating in a highly matrixed organization, collaborating seamlessly across functions, time zones, and seniority levels.
• Strong executive communication skills, with the ability to confidently present, storytell, and influence business leaders using visual narratives and design rationale.
• Solid understanding of B2B and B2B2B business models, particularly where complex offerings must be communicated clearly to enterprise decisionmakers.

Nice To Haves

• Motion design experience is strongly preferred, especially where motion is used to explain complex concepts, support product storytelling, or enhance enterprise brand engagement.

Responsibilities

• Drive the visual approach that expresses the Agent Suite brand experience, including product concepts, executive presentations, motion design, and branded narratives, while working with Mastercard’s design systems and extending it for Agent Suite.
• Partner closely with the AI Consulting Products Chief of Staff and collaborate across Product, Go-To-Market, Sales Enablement, Thought Leadership, Marketing, and Operations to craft clear, compelling narrative experiences that articulate Agent Suite’s vision, roadmap, and future impact.
• Serve as the primary point of contact for visual design initiatives, delivering across simultaneous workstreams with enterprise visibility.
• Drive visual design best practices to optimize UI standards, presentation frameworks, and motion usage across Agent Suite products and platforms, strengthening consistency and trust across touchpoints.
• Plan and manage visual design initiatives — defining scope, sequencing work, aligning resourcing, and delivering high-quality outcomes that meet business and timeline expectations.
• Influence and motivate creative contributors (internal and external) to continuously raise the bar, fostering excellence in craft, execution, and collaboration.
• Model and reinforce team values and culture, contributing to a design‑forward, inclusive, and growth oriented environment within Agent Suite and across Mastercard.

Benefits

• competitive pay based on location, experience and other qualifications for the role
• may be eligible to participate in a discretionary annual incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed