Manager-Video Monitoring, Full-Time, Days

Prisma Health•Greenville, SC

2d•Onsite

About The Position

Directly supervise non-licensed staff working in the Virtual Monitoring Hub. Responsible for overseeing the Virtual Monitoring team and hub in its daily operations and will be able to identify, evaluate and respond to the changing needs of our patients and the operational needs of Prisma Health. Possess creative thinking skills, be adept at problem solving and evaluating areas for improvement in process and workflows and have a good understanding of the needs and challenges of patients and caregivers. Has the ability to collaborate effectively with the stakeholders, clinical leaders, and caregivers involved in the Virtual Monitoring program to maintain an effective and well-functioning system that accomplishes the identified program goals and outcomes.

Requirements

High School diploma or equivalent.
Three (3) years of related experience.
Excellent organizational and leadership abilities.
Strong and effective communication, culture-building, and people skills.
In-depth knowledge of diverse organizational functions and principles.
Proficiency with office software and team management software/tools.
Proficient computer skills including but not limited to Microsoft Office.

Nice To Haves

Healthcare-related Associate's degree preferred.
Leadership/Managerial experience preferred.
Experience with video monitoring, health technologies and healthcare processes/workflows in clinical environments preferred.
Previous Virtual Monitoring experience.

Responsibilities

Under the direction of the Executive Director Ancillary Services will provide 24-hour operational accountability for the Virtual Monitoring program.
Collaborates with the Executive Director, Nurse Managers of the unit(s), nursing leaders, and hub leads to develop and oversee a safe and therapeutic environment for all patients and a high performing work environment for all staff.
Responsible for all staff related matters, and operating within budgetary guidelines, while continuing to enhance safe, quality patient-centered care.
Supervises virtual monitoring staff, including responsibilities for the effective selection, development, and ongoing performance management of staff, to ensure the right talent is in place to achieve staff experience, clinical, patient experience, quality, and financial goals.
Assesses staff and patient educational needs in collaboration with hub leads and develops training programs and services to meet those needs.
Identifies key drivers in utilization and continuously evaluates care processes and patient outcomes for opportunities for improvement.
Responsibilities include but are not limited to staffing, quality improvement, fiscal management, team member accountability, coaching, mentoring, and ongoing education.
Supports hub staff and provides oversight to staff managing routine day-to-day operations of the Virtual Monitoring Hub, including staffing, troubleshooting IT/IS downtimes, and identifying care delivery priorities.
Maintains understanding of hospital policies and protocols, and practices within those guidelines.
Demonstrates competency and compliance with all regulatory expectations and guidelines.
Collaborates with multidisciplinary departments at Hub and Spoke sites, to eliminate barriers to efficient delivery of care.
Builds a network of positive working relationships that advocates for the patient and promotes continual growth within the program.
Collaborate with executive director to review data and metrics, and set expectations and goals pertaining to sitter cost, fall rate, usage, and satisfaction.