Manager, Verifications

Asurint•Cleveland, OH

3d•Hybrid

About The Position

Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays and integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities.

Requirements

Experience using reporting tools and data sets to analyze and report data is required.
Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
High school diploma or equivalent is required.
A driver’s license and ability to maintain a driving record that is satisfactory to the company’s liability insurance carrier is required.
Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required.

Nice To Haves

Experience leading at the functional level is preferred.
Experience presenting to clients is preferred.
Experience with the legal/court system is preferred.
Experience with background screening is preferred.
Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
Bachelor’s degree is preferred.
Salesforce certification is preferred.
7 to 10 years is preferred.
5 to 7 years is preferred.

Responsibilities

Supervises employees, provides direction, coaches, trains and develops, hires, and manages performance to organization goals and expectations.
Manages vendors and outside service providers effectively; sets expectations and holds them accountable.
Leads ongoing reviews of department processes and aligns review with organization goals to optimize strategies, yielding low cost, high quality, compliant results.
Monitors Quality trends continuously and uncovers areas for improvement; develops and implements solutions.
Forecasts staffing needs based on volume fluctuations by monitoring sales pipeline and adjusts staffing accordingly.
Facilitates meetings that drive innovation, enhancing department processes, establishing and perfecting best practices, and developing knowledge checks.
Acts as escalation point and subject matter expert for verifications fulfillment; effectively communicates employment order status, trending, and client-facing obstacles to Customer Service and Account Management teams.
Maintains a working knowledge of the latest organizational processes and IT advancements to automate and/or modernize internal systems.
Performs data analysis on strategic accounts to ensure the team is performing against service level agreements.
Develops and enhances team KPIs to ensure high performance to standards.
Creates department-specific policies appropriate for the specific operation of the department.
Develops training initiatives based on data from quality scores to ensure teams are properly educated on processes; this includes the development of a certification program to ensure compliance with NAPBS accreditation and FCRA reporting.
Performs internal quality audits, collects, monitors, and analyzes data to measure the effectiveness of programs and procedures.
Understands and maintains working knowledge of verification third-party services (Work Number, Clearinghouse, etc.).
Manages budgets and resources effectively and efficiently, understands the business, financials, industry, clients, and strategy.
Other duties as required.