Manager - Utilities

City of Raleigh North Carolina • Raleigh, NC

4d • Hybrid

About The Position

Raleigh Water is the City of Raleigh’s publicly owned water utility, providing clean, award-winning drinking water and reliable wastewater services to more than 650,000 residents across Raleigh and its merger communities. The department operates multiple treatment facilities and manages thousands of miles of water and sewer infrastructure, delivering essential public health and environmental protection services. Raleigh Water is recognized for operational excellence, innovation, and a strong commitment to sustainability and dependable service. The Utilities Manager over the Water Treatment Division is responsible for the operation and administration of the City’s two water treatment plants and related infrastructure, including ensuring that operations are in conformance with applicable laws and regulations, that subordinate staff are appropriately trained, and that facilities and equipment are properly operated and maintained. The position is responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities in overseeing the day-to-day operations of the City’s water treatment plants. The position serves as the system Operator Responsible in Charge (ORC), specialist, liaison, and advocate for the City of Raleigh, with regular contact and interactions with staff and consultants; other public agencies; public and private community organizations; regulatory and governmental agencies, and members of the public.

Requirements

• Bachelor's Degree or 4 Years of College in Environmental Science or related field; 7 to 9 years’ experience in supervisory level water/wastewater infrastructure system maintenance and repair, project scheduling, or related work OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted
• Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire
• North Carolina Grade A Surface Water Operator License
• Knowledge of: Water treatment methods Principles and practices of program management Principles and methods of qualitative and quantitative research Principles and practices of business process analysis and documentation Principles and methods of continual improvement Principles and techniques of effective oral presentations Principles of project management Principles of budget administration Principles of asset management Principles of customer service Best practices, trends, and emerging technologies Applicable federal, state, and local laws, codes, regulations Filing and record-keeping principles Specialized equipment relevant to the area of assignment Occupational hazards and applicable safety principles and practice Standard practices, methods and materials of assigned work Uses and properties of supplies and equipment Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications Specialized software programs and systems relevant to area of assignment Supervisory principles, practices and techniques
• Skill in: Analytical and critical thinking Facilitating group discussions and building consensus using persuasive reasoning Identifying program-related deficiencies and implementing solutions Supervising and evaluating staff performance Prioritizing and managing processes and project activities Authoring and preparing original reports, technical documents, and resource materials Developing and providing training and supporting educational materials Interpreting, monitoring, and reporting data and statistics Providing direction to others to meet standards Interacting with coworkers, leadership, the general public, and others to exchange or convey information and influence change
• Ability to: Make interpretive decisions on behalf of the organization regarding the means for executing goals and initiatives. Provide context for the work to be accomplished by subordinates supervised within the units managed Serve in lieu of Assistant Directors as needed Supervise professional, paraprofessional and support staff Exercise political acumen, tact and diplomacy Provide analysis of processes and systems and define business requirements Utilize a computer and relevant software applications Lead and train others, trouble shoot issues, and make sound judgement calls

Nice To Haves

• Detail-oriented and proactive professional who enjoys supporting a team through a blend of administrative and technical responsibilities.
• Comfortable working with spreadsheets, databases, and familiar with applicable federal and state drinking water regulations.
• Communicate clearly with staff at all levels.
• Manage multiple tasks with ease, maintain accuracy in your work, and thrive in an environment where priorities may shift quickly.

Responsibilities

• Supervises, manages, and evaluates assigned employees and makes decisions about hiring, discipline and/or termination of employees; prioritizes and assigns work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; addresses employee concerns and/or problems; counsels and/or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes; and acts as liaison between employees and management
• Plans, organizes, and provides divisional direction and oversight of operations of assigned renewable, resource recovery utility treatment facilities
• Collects and organizes plant operational and laboratory data for reporting to state regulatory agencies.
• Prepares monthly monitoring reports and develops and produces computerized reports/forms for communication of plant data to executive management
• Reviews and monitors reports, performance data, trends and processes. Provides solutions to technical issues; researches and reviews regulatory issues and determines program impact.
• Ensures reporting and compliance with applicable regulations, processes, plans and policies
• Reviews and monitors construction projects and design proposals for facility upgrades, modifications and expansions. Provides project and service provider recommendations, and monitors contract compliance
• Prepares, manages and oversees compliance with the division operating budget. Reviews and approves expenditures and resource allocation; prepares forecasts and budget projections
• Performs related work as required

What This Job Offers

• Job Type: Full-time
• Career Level: Manager