Manager, User Operations

Bentley Systems • Uwchlan Township, PA

2d • Hybrid

About The Position

The User Operations Manager will be focused on managing the performance and responsibilities of the Exton-based User Operations Team. The Team is responsible for order processing, invoicing, contract creation and adjustments, records management, audit integrity, and more. The ability to manage performance, inspire, and support a team will be needed in order to provide a firm foundation for the success of the team. A strong leadership profile, good comprehension of complex processes, excellent communication skills, and attention to details are all a must.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field, or relevant training or experience.
• 5+ years of progressive experience in Financial Operations, Order-to-Cash (O2C) processing, Contract Administration, or Billing Shared Services.
• 2+ years of experience in a supervisory or management role leading order management or financial billing specialists.
• Strong leadership qualities.
• Ability to inspire and support team members.
• Good comprehension of complex processes.
• Excellent communication skills.
• Attention to details.
• Authorization to work in the U.S. without current or future employer sponsorship.

Nice To Haves

• Proven track record working within a global SaaS or Enterprise Software company is preferred.

Responsibilities

• Manage the performance and responsibilities of the Exton-based User Operations Team.
• Oversee order processing, invoicing, contract creation and adjustments, records management, and audit integrity.
• Provide a firm foundation for the success of the team through management, inspiration, and support.
• Ensure Salesforce and Workday account and contract set up expertise.
• Manage contract administration and invoice query resolution.
• Support Renewal Representatives and Enterprise Analysts on contract renewals, providing invoice and contract corrections.
• Process SELECT Cancellations, new SELECT orders, and new product orders.
• Process E365/EPS orders, conversions, renewals, and ARR maintenance.
• Maintain Salesforce and Workday contract subscription records for contact, product, and pricing accuracy.
• Abide by product/subscription policies and maintain financial controls.

Benefits

• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager