Lucy Jiang Lape – Internal Transfer

Plant Moran•Southfield, MI

14d

About The Position

Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. Your role. Manager, User Experience (UX) Research and Design Services Your work will include, but not be limited to: UX Center of Excellence Leadership: Lead and mentor a team of UX researchers, designers, and Human-AI interaction specialists that support “Think Cycle” intake and discovery and firmwide project consultations, providing formal performance feedback and supporting their career development Champion user-centered design principles and best practices across the firm, advance adoption of UX standards, and stay current on methods, tools, and trends to advance our UX capabilities. Execute a comprehensive UX strategy that supports the research, design, and development of new processes, products, and services in partnership with our Product Teams and Practice and Internal Firm Services teams. Partner with Technology and Business leaders to align UX capacity and skills to product and project activities Foster a culture of accountability, collaboration, and continuous improvement within the UX team UX Center of Excellence Lab Operations: Manage the UX planning process, pipeline, and execution of UX research and design services in partnership with Practice Innovation Committees and Technology Services Measure the effectiveness of UX initiatives through quantitative and qualitative data analysis and prepare executive Conduct UX research and design activities to gather quantitative and qualitative data and operational insights to guide multidisciplinary fusion team recommendations. Ensure the creation of prototypes (paper and digital) achieve the targeted usability and experience goals against a set of established heuristics. Ensure seamless integration of UX research and design findings into the firm’s SDLC processes, balancing user needs with technical capabilities to achieve targeted business outcomes. Ensure the UX research and design artifacts meet UX standards, achieve targeted outcomes, and support the potential transition to internal and/or external technical delivery partners. What makes us different? On the surface, we’re one of the nation’s largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you’ll see what makes us different: we’re a relatively jerk-free firm (hey, nobody ‘s perfect) with a world-class culture, consistent recognition as one of Fortune Magazine’s “100 Best Companies to Work For,” and an endless array of opportunities. At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So, what are you waiting for? Apply now. Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day. Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer. Plante Moran maintains a drug-free workplace. Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran. The specific statements above are not intended to be all-inclusive. $Internal Transfer$ Our founders often referred to our firm as "a people firm disguised as an accounting firm." Why? Because people are at the core of everything we do, and our firm was built on values and principles that support this philosophy to this day.

Requirements

Bachelor’s degree in UX, or a Social Science, or Human-Computer Interaction, with certifications in UX research and design
Minimum of 7 years of experience in UX (quantitative and qualitative - behavioral and attitudinal) with at least 2 years in a leadership role (previous R&D experience preferred)
Proven ability to lead a UX Center of Excellence and execute a comprehensive UX strategy that supports the research, design, and development of new processes, products, and services
Proven ability to seamlessly integrate UX research and design findings into SDLC processes, balancing user needs with technical capabilities to achieve targeted business outcomes
Excellent communication and interpersonal skills with the ability to articulate UX strategies, standards, and trends to stakeholders at all organizational levels
Strong analytical and critical thinking skills with a keen attention to detail
Proven ability to collaborate with multidisciplinary fusion teams to explore business problems and prototype potential solutions (processes, products, and services)
Experience with Agile development methodologies that enable effective collaboration with IT teams in an iterative design and development environment
Must be able to remain in a stationary sitting position for at least 75% of the time.
Must be able to lift at least 15 lbs– specific job duties may require additional lifting to move, transport, position and install equipment.
Frequently positions self to bend and lift packages.
Occasional moving & lifting of equipment; bending, lifting, climbing required to position self to maintain computers during engagements.
Person in position needs to occasionally move about the inside of the office to access machinery, cabinets, etc.
Person in position frequently communicates with individuals who have inquires. Must be able to exchange information in these situations.
Ability to work in a high stress environment.
Reliable transportation and valid driver’s license are required including a clean driving record.
Minimum levels of auto insurance coverage are required.
Ability to travel locally, work overtime and weekends is required.

Nice To Haves

Master’s degree (preferred)
previous R&D experience preferred

Responsibilities

UX Center of Excellence Leadership: Lead and mentor a team of UX researchers, designers, and Human-AI interaction specialists that support “Think Cycle” intake and discovery and firmwide project consultations, providing formal performance feedback and supporting their career development
Champion user-centered design principles and best practices across the firm, advance adoption of UX standards, and stay current on methods, tools, and trends to advance our UX capabilities.
Execute a comprehensive UX strategy that supports the research, design, and development of new processes, products, and services in partnership with our Product Teams and Practice and Internal Firm Services teams.
Partner with Technology and Business leaders to align UX capacity and skills to product and project activities
Foster a culture of accountability, collaboration, and continuous improvement within the UX team
UX Center of Excellence Lab Operations: Manage the UX planning process, pipeline, and execution of UX research and design services in partnership with Practice Innovation Committees and Technology Services
Measure the effectiveness of UX initiatives through quantitative and qualitative data analysis and prepare executive
Conduct UX research and design activities to gather quantitative and qualitative data and operational insights to guide multidisciplinary fusion team recommendations.
Ensure the creation of prototypes (paper and digital) achieve the targeted usability and experience goals against a set of established heuristics.
Ensure seamless integration of UX research and design findings into the firm’s SDLC processes, balancing user needs with technical capabilities to achieve targeted business outcomes.
Ensure the UX research and design artifacts meet UX standards, achieve targeted outcomes, and support the potential transition to internal and/or external technical delivery partners.