Manager, Uptime AI
About The Position
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? As the Product Manager of Uptime AI, you will lead the strategic transformation of Ford’s Customer Service Division ecosystem from reactive problem-solving to a proactive, AI-driven pipeline. You will be the primary owner of the Quality Early Warning (QEW) system, leveraging Large Language Models (LLMs) and advanced analytics to detect emerging vehicle concerns in days rather than months. Our mission is to eliminate manual guesswork in quality, empowering teams with precise, automated insights that streamline service and drastically reduce Repair Order (RO) duration and prevent Service Level Agreement (SLA) breaches that lead to vehicle buy-backs (RAV).
Requirements
- Product management experience
- Experience with AI and advanced analytics
- Experience with Large Language Models (LLMs)
- Understanding of vehicle quality and service ecosystems
Responsibilities
- Lead the strategic transformation of Ford’s Customer Service Division ecosystem from reactive problem-solving to a proactive, AI-driven pipeline.
- Be the primary owner of the Quality Early Warning (QEW) system.
- Leverage Large Language Models (LLMs) and advanced analytics to detect emerging vehicle concerns in days rather than months.
- Eliminate manual guesswork in quality.
- Empower teams with precise, automated insights that streamline service.
- Drastically reduce Repair Order (RO) duration.
- Prevent Service Level Agreement (SLA) breaches that lead to vehicle buy-backs (RAV).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
