Manager, Unsecured Bankruptcy Operations

Resurgent Capital Services•Greenville, SC

28d

About The Position

The Manager of Unsecured Bankruptcy Operations is responsible for the management and administration of all loading, matching, researching and filing of unsecured BK Proofs of Claim (POCs) – both procedurally and operationally. In addition, this manager is responsible for all required post-purchase and post-claim filing activities including: filing transfers of claim, amendments and withdrawals, research and disposition of Direct Payments or payments on putback accounts, trustee refund/preference payments, and discharge reviews. This position will report to the Director of Unsecured Bankruptcy Operations and Client Servicing.

Requirements

5+ years previous experience in Bankruptcy / Financial Services Industry including loss mitigation, bankruptcy, foreclosure, and collections preferred
Proven leadership/management experience
Ability to work independently and adapt to change with minimal supervision
Self-motivated and driven to ensure accuracy and audit thoroughness
Detail oriented with strong analytical and organization skills, able to digest complex issues and develop creative solutions
Excellent verbal and written communication skills
Proficient using MS Office
4-year degree required

Responsibilities

Analyze Bankruptcy Servicing System (BKS) inventory and servicing status/queue status based on the current BK case status in order to drive necessary portfolio moves and adjustments
Review portfolio level contract to ensure work effort restrictions or special handling requirements (such as not filing interest) are communicated and understood by the Bankruptcy team
Supervise Import of placement (PLX), recall (RCX), and Data Update (DUF) files into the Bankruptcy Servicing System
Execute Account Movement process to move accounts through the workflow for filing
Verify BKS accurately reflects portfolio specs based on the contract terms
Serve as an escalation point of contact regarding media ordering and tracking
Investigate accts on weekly direct pay report to determine and perform needed action to minimize direct payments and ensure we have received all funds disbursed post sale
Communicates with and maintains excellent relationships with seller/buyer contacts as well as the Trustee’s
Creates reports for senior management of bankruptcies remaining in a pending status
Process monthly remittance files and request funds for forwarding to current owner of accounts
Manage the AskBK mailbox and ensure CTQ’s are met
Compare current case information in BKS to Bankruptcy Notification System (BKN) to support analysis of accounts and ensure minimal legal and financial risk
Maintains reporting and tracking statistics using available dashboards and reporting
Supervise and oversee matching of owned or serviced accounts to reported bankruptcy cases
Supervise the research of matched case-account pairs to ensure there is an appropriate legal standing to file a POC using the provided Bankruptcy case research resources through Phin Solutions and/or PACER. This research must especially focus on accounts being resolved in prior bankruptcy cases
Perform Supervisory or Administrative audits on matching and research work in process; manage escalations
Supervise and oversee Filing of proof of claims, transfer of claims, withdrawal and amended claims
Review proof of claims and transfer of claims forms
Manage and exercise firm oversight for all filed documents via the Internet
Serves as a liaison with Courts, Districts, and Trustee's offices to increase access to EZ/ECF
Track and process Trustee/BK Attorney refund request
Maintains acceptable levels of accuracy and productivity – ensuring all updates to account or case information are properly documented
Ensure processes are documented and updated as required
Direct all new hire training and cross training of staff
Review error reporting / QA audits with team members
May learn and be expected to assist with other processes outside contract management
Assist in identifying operational risks and escalating issues to management
Ensure adherence of Resurgent Capital Services BK Policy and Procedures, investor requirements, federal, state and regulatory agencies, rules, laws, regulations, and statutes to the extent they impact the processes managed.