Manager, Underwriting

Penn National Insurance•Harrisburg, PA

1d•Hybrid

About The Position

Penn National Insurance is seeking a Manager, Underwriting as an in-house underwriting expert who manages the underwriting staff, interacts with the Commercial Lines Territory Managers regarding underwriting decisions, and assists in the underwriting of complex business. The position is responsible for achieving production and profitability of the branch, and the performance and development of underwriting personnel. Also serves as the liaison between the branch and Home Office regarding underwriting issues in each of the various lines of business. This position is based in Harrisburg, PA and is a hybrid role.

Requirements

Bachelor's degree required
Minimum of 7 years' experience in multi-line commercial lines underwriting
Must have an in-depth knowledge and an exceptional level of expertise in all aspects of Commercial Lines underwriting functions, including current industry developments/trends, regulatory issues applicable to the operating territory, and the standards, guidelines and reinsurance programs
Exceptional knowledge of company underwriting standards and philosophy
Exceptional knowledge of all commercial lines insurance coverages
Excellent research, analytical and decision-making skills
Excellent customer-service skills
Effective negotiation skills
Excellent communication skills, both oral and written
Good math aptitude
Basic training skills
Good PC skills, with an emphasis on Microsoft Office Suite
Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
Must be able to access and enter information accurately using automated systems.
Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
Must be able to present information to individuals and groups.
Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
Must be able to maintain acceptable attendance and adhere to scheduled work hours.
Must have a valid driver’s license and be able to operate a motor vehicle.
Must be able to travel, with overnight stays required.

Nice To Haves

Continuing education in insurance related courses with CPCU or equivalent industry designations strongly preferred
Previous supervisory experience preferred

Responsibilities

Manages and is responsible for hiring, with concurrence of the Regional Vice President, developing and directing the branch’s underwriting staff to include establishing expectations and objectives, monitoring performance issues and instituting corrective action as necessary.
Leads and manages Commercial Lines Underwriting staff towards the achievement of branch profit and production objectives (including renewal pricing objectives).
Develops, directs and coaches assigned staff, to include establishing performance objectives and clear success criteria, as well as monitoring performance outcomes and addressing issues appropriately.
Leads by example in communicating with staff. Encourages open dialogue in staff meetings and 1:1 discussions.
Plans underwriting development activities for the branch underwriting staff, to include providing training and coaching, as necessary.
Utilizes the highest levels of Branch underwriting authority as an extension of Home Office underwriting in the branch referral process.
Reviews and evaluates large loss reports, confers with the branch’s Territory Managers and underwriting staff, and recommends the appropriate actions to be taken on accounts, as necessary.
Communicates any needed business changes to include what is changing, why the need, anticipated benefits; emphasizes the impact of change on performance expectations and individual, team, and organizational results.
Completes the book of business analysis to identify opportunities for improvement, including performance of new and existing products, target classes, etc.
Ensures that the branch’s underwriting staff is utilizing all applicable automated systems in all applicable underwriting activities.
Serves as the branch’s primary liaison with the Home Office Commercial Product Managers regarding complex underwriting issues.
Provides guidance and input to the branch’s underwriting staff to resolve agent and policyholder issues/concerns. Coordinates the implementation of programs/changes involving underwriting issues.
Identifies and elevates service issues to the Service Coordinator for their office.
Directs and coordinates the Line of Business reviews and rate review analysis for the branch.
Ensures that the branch’s underwriting staff and Commercial Territory Managers underwrite risks in accordance with the guidelines set by Penn National Insurance.
Is responsible for the branch’s underwriting quality program in order to ensure a consistently profitable book of business.
Oversees underwriting initiatives within the branch, both those directed by Home Office as well as those developed within the branch.
Coordinates the purchase of all facultative reinsurance, which is in excess of the underwriters’ authority levels.
Accompanies each of the branch’s Territory Managers on agent visits as directed by the RVP. Travels independently to visit agents as necessary.
Performs other duties as may be assigned by the President, Partners Mutual Insurance; Regional Vice President and/or Home Office Underwriting staff.

Benefits

Generous 401(k) match
Graded profit sharing
Incentive compensation
Wide range of benefits to support your financial health, physical well-being and career development
Remote and hybrid work options
Flexible scheduling
Dress-for-your-day culture
Employee recognition programs
Continuing Education Support
100% tuition reimbursement for academic studies
Professional Development Opportunities
Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.