Manager UI/UX Design Advisory Services - Remote

UnitedHealth Group•Eden Prairie, MN

11h•$112,700 - $193,200•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We are looking for an experienced and highly motivated Manager, Advisory Services, to strengthen our rapidly growing team. We’re looking for someone with a consumer centric mindset, intellectual curiosity, and solid communication skills to partner with Digital Practice leaders, Product Owners, Project Managers and scrum teams. This role will be expected to thoughtfully apply AI-enabled tools and methods to accelerate design, research synthesis, prototyping, and delivery while maintaining high standards for quality, accessibility, privacy, and responsible use. You will bring a mix of creative problem solving, intellectual curiosity, and solid communication and design skills. You will work with customers to identify their needs and develop solutions tailored to meet their requirements. You will also help teams understand how AI is changing the product and software delivery lifecycle, including opportunities to accelerate discovery, ideation, research analysis, content generation, prototyping, experimentation, and design documentation. You will also lead opportunities and develop proposals with leadership to ensure our customers find value in our Digital Transformation offerings. You will possess a deep understanding of the healthcare industry and experience in consumer centric innovation and digital transformation. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of experience in digital design, with a solid portfolio demonstrating expertise in designing digital experiences across web and mobile platforms
5+ years of experience successfully delivering user-centered design solutions that meet business objectives
5+ years of experience conceptualizing and creating original design concepts, including wireframes, prototypes, and high-fidelity mockups
5+ years of experience using design tools such as Adobe XD, Sketch, Figma, or similar software to develop unique and innovative user interfaces
2+ years of experience creating research strategies and designing and executing those plans
1+ years of experience with AI-enabled design, research, content, and productivity tools, with demonstrated ability to apply them to accelerate their work
Passion for identifying and solving customer problems
Excellent communication and collaboration skills, with the ability to effectively communicate design concepts and rationale to stakeholders
Ability to work independently and collaboratively in a fast-paced, dynamic environment, with a solid attention to detail and a passion for delivering high-quality user experiences
Ability to use AI tools responsibly as part of daily work, including knowing when AI can accelerate tasks, when human review is required, and how to communicate assumptions, limitations, and risks to stakeholders
Curiosity and openness to how AI will reshape product, design, and software delivery practices, with a willingness to learn, experiment, and help teams adapt

Nice To Haves

Experience creating prompt libraries, reusable AI workflow patterns, or team enablement materials that help others apply AI tools consistently and effectively
Experience or certification in the following mythologies: Design Thinking, Human-centered design, PMP, Six Sigma, Change management, SAFe
Experience working with an agile delivery model
Familiarity with accessibility standards (e.g., WCAG) and best practices

Responsibilities

Collaborates with product management, other designers, data and analytics and engineering in discovery or requirements gathering sessions
Participates in strategy & roadmap sessions
Identifies practical opportunities to incorporate AI into product discovery, design workflows, research synthesis, prototyping, and delivery practices to improve speed, quality, and team effectiveness
Build design artifacts based on analytics, user research and best practices
Uses AI-assisted tools to explore design directions, generate and evaluate alternatives, summarize research inputs, and accelerate early-stage artifacts while applying human judgment, design craft, and validation before recommendations are finalized
Ability to ideate & provide multiple solutions
Regularly shares work and accepts design feedback, refining designs based on feedback received
Participates in design reviews & provides constructive feedback to others
If working on the final user interface, defines final layout, font, colors, padding/spacing rules that align with the necessary (Optum, UHC or commercial client) brand. Sources images, icons or videos needed to design and complete the work
When presenting, clearly articulates the problem being solved, how the user accesses the experience and how they progress through it
Manages timelines, milestones and internal processes on feature work to ensure timely delivery
Prioritizes gaining a deep understanding of the client design patterns, applying them appropriately
Supports research initiatives by prepping and building prototypes for user testing
Partners with product, engineering, data, and compliance stakeholders to design AI-enabled experiences that are transparent, explainable, accessible, and aligned with responsible AI, privacy, security, and health care risk considerations
Leverage market insights to understand customer needs and identify new opportunities to improve current product offerings
Support user research initiatives (interviews, focus groups, surveys, etc)– organizing, planning, and executing to gather data to inform designs and contribute to strategic decision making
Nurture client relationships and support business development
Develop knowledge in emerging technologies and enhance team operational practices
Continuously evaluates emerging AI tools, design accelerators, and workflow improvements, recommending practical ways to integrate them into team operating models without compromising quality, brand standards, accessibility, or trust
Translate ambiguous business, user, and technical needs into design recommendations, including situations where AI, automation, or intelligent workflow capabilities may influence the user experience
Become an early adopter of industry trend identification
Lead projects, develop strategies, and manage change
Support sales opportunities and proposal development discussions in partnership with leadership
Create user personas, journey maps, and other artifacts to communicate research findings
Conduct user interviews, surveys, and usability tests to gather insights on user needs and behaviors
Accountable for delivering performance against expectations
MBO goal achievement
Analyze qualitative and quantitative data to identify patterns and trends
Develops reusable AI prompts, templates, design review checklists, and documentation practices that help teams use AI consistently, responsibly, and efficiently across engagements