Manager, Transportation

MTM Transit•Warwick, RI

1d•$64,440 - $75,000•Hybrid

About The Position

The Manager, Transportation will have ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area. The primary function of the Manager, Transportation is to provide oversight for Transportation Provider relationships and satisfaction, implementation, logistics network management, field monitoring, and financial analysis of transportation costs within the assigned region. This role is key to a successful relationship with our Transportation Providers. Location: This is hybrid role based out of our office in Warwick, RI. Must reside in the State of RI. Some travel within the State is required.

Requirements

High School Diploma or G.E.D.
College degree or four years of related work experience
2+ years of previous experience in management or in a proven leadership role
3+ years of previous experience in transportation, logistics, operations, or fleet management is required
Minimum 2 years’ experience as an Account Manager or relevant related experience
Experience contracting and negotiations
Must possess a valid driver’s license
Demonstrate excellent time management skills
Execute for results
Excellent public speaking and presentation skills
Knowledge of transportation logistics
Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy
Ability to establish and maintain operational structure
Excellent problem-solving skills with the ability to anticipate and resolve problems
Strong persuasion and negotiation skills
Moderate skills in Microsoft Office
Analytical in using data to drive operational and cost improvement
Demonstrate a high level of ownership
Must be able to demonstrate strong customer service skills
Ability to maintain positive and team focused during high stress situations
Excellent communication skills
Ability to maintain high level of confidentiality
Must be able to communicate with staff of all job levels professionally
Ability to prioritize assigned projects, incidents, and requests
Ability to identify with customers' needs and circumstances
Ability to recognize, handle and refer situations of an emergent nature
Adhere to all MTM established protocols and policies
Regular attendance

Nice To Haves

5+ years of previous experience in transportation, logistics, operations, or fleet management is preferred
Experience managing a 100+ fleet of vehicles, preferred
Experience with routing and dispatch applications is preferred

Responsibilities

Manage and oversee all operational aspects of Logistics, within assigned region
Ensure local Logistics teams are evaluating performance of transportation providers and holding them accountable for a variety of metrics, including, but not limited to on time performance, cost and customer service satisfaction
Primary responsibility and focus, at the assigned regional level, for network costs, including but not limited to reviewing and containing average costs per trip, average costs per mile, and other costs related metrics to meet budgeted transportation expenses over managed territories
Drive cost containment initiatives through innovative recommendations
Provide support for organization
Direct Logistics Team in retention of and recruitment to the existing network to ensure that networks are comprehensive in geographic and mode coverage
Direct Logistics Team in field monitoring and issuing of performance improvement plans (PIP) for transportation providers’ subpar performance
Ensure transportation providers (TP) are educated and trained in accordance with MTM and contract specific requirements
Ensure TPs are compliant with all requirements, credentials and policies
Participate in planning, revisions, implementation and execution of updated amendments and/or regulations
Responsible for daily guidance, development and performance of all direct reports
Provide contract and MTM policy interpretation and assistance to local Logistic Team
Facilitate town halls, conventions and seminars
Regular attendance is required
Other duties as assigned