Manager Transfer Center Operations

FMOLHS • Baton Rouge, LA

8d

About The Position

The Director, Transfer Center Operations provides operational leadership and oversight for the day-to-day performance of the Transfer Center, ensuring safe, timely, compliant, and customer-focused coordination of patient transfers across the health system. This role translates strategic priorities set by the executive leader into executable workflows, staffing plans, performance management, and continuous improvement initiatives. The Director ensures consistent execution of transfer intake, clinical coordination, acceptance/placement facilitation, documentation standards, escalation processes, and service recovery. The position partners closely with nursing and physician leaders, capacity/bed management, ED/ICU leaders, transport partners, and referring facilities to optimize patient flow, improve transfer cycle times, and deliver a high-quality referral experience.

Requirements

• Operational leadership experience
• Oversight of day-to-day performance
• Ensuring safe, timely, compliant, and customer-focused coordination of patient transfers
• Translating strategic priorities into executable workflows, staffing plans, performance management, and continuous improvement initiatives
• Ensuring consistent execution of transfer intake, clinical coordination, acceptance/placement facilitation, documentation standards, escalation processes, and service recovery
• Partnering with nursing and physician leaders, capacity/bed management, ED/ICU leaders, transport partners, and referring facilities

Responsibilities

• Provide operational leadership and oversight for the day-to-day performance of the Transfer Center.
• Ensure safe, timely, compliant, and customer-focused coordination of patient transfers across the health system.
• Translate strategic priorities into executable workflows, staffing plans, performance management, and continuous improvement initiatives.
• Ensure consistent execution of transfer intake, clinical coordination, acceptance/placement facilitation, documentation standards, escalation processes, and service recovery.
• Partner with nursing and physician leaders, capacity/bed management, ED/ICU leaders, transport partners, and referring facilities to optimize patient flow, improve transfer cycle times, and deliver a high-quality referral experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed