Manager, Training

DP World•Union City, GA

About The Position

The Manager, Training leads the development, governance, and delivery of training and workforce-readiness programs for new data center launches and ongoing operations. The role establishes consistent training standards and a competency framework across locations, preparing traveling teams to receive, handle, assemble, and place data towers safely and effectively. The position may be site-based or focused on traveling launches, depending on business needs. The manager develops role-based curricula, SOPs, work instructions, job aids, instructional materials, and competency assessments. They deliver or oversee classroom, hands-on, on-the-job, and systems training; build internal trainer capability through Train-the-Trainer programs; and maintain training matrices, certification records, and audit-ready documentation. The role works with Operations, Safety, Quality, HR, Engineering, and IT to identify training needs and align materials and systems readiness with operational requirements. The manager monitors trainee progress and program effectiveness through assessments, observations, feedback, audits, and operational performance measures. They support launch ramp-up and stabilization, communicate workforce-readiness status to site leadership, and transition training ownership and documentation to local teams once required competence is demonstrated. The role also travels to subsequent project locations as business needs require.

Requirements

Experience in training management, learning and development, or operational workforce development in logistics, distribution, manufacturing, or a similar operational environment.
Proven ability to develop, implement, and manage structured training programs for frontline employees.
Experience delivering hands-on operational training and evaluating employee competency.
Strong understanding of training standards, safety procedures, quality requirements, and standardized work practices.
Experience developing SOPs, work instructions, training materials, and competency assessments.
Ability to manage training priorities and coordinate multiple initiatives in fast-paced environments.
Strong leadership, communication, presentation, and organizational skills.
Experience partnering with Operations, Safety, Quality, HR, Engineering, IT, and other cross-functional teams.
Ability to evaluate training effectiveness and connect learning outcomes to operational performance.
Experience maintaining training records, employee certifications, and compliance documentation.
Willingness and flexibility to travel to new project locations as business needs require.

Nice To Haves

Bachelor's degree in Human Resources, Organizational Development, Education, Business Administration, Operations Management, or a related field.
Experience supporting new site launches, operational start-ups, or project-based workforces.
Background in data center operations, equipment handling, assembly, or technology infrastructure environments.
Experience implementing Train-the-Trainer programs or Training Within Industry methodologies.
Familiarity with ADDIE, adult learning principles, and instructional design methodologies.
Experience with Learning Management Systems, Warehouse Management Systems, and operational training technologies.
Knowledge of ISO standards, audit readiness, and training documentation requirements.
Experience developing training matrices and competency-based certification programs.
Lean, Six Sigma, or training-related certifications.

Responsibilities

Lead training and workforce-readiness activities for teams supporting new data center launches and ongoing operations.
Own and govern training standards, role-based competencies, certification requirements, documentation standards, and evaluation cadence.
Develop and maintain structured training plans, curricula, SOPs, work instructions, job aids, visual standards, simulations, and instructional materials.
Identify training needs using job task analysis, performance data, audits, and consultation with Operations, Quality, Safety, HR, and other partners.
Coordinate onboarding, orientation, classroom instruction, hands-on training, and systems-based training for operational roles.
Establish competency assessments and verify employees are qualified to perform assigned tasks independently.
Develop and maintain training matrices, certification records, and employee competency documentation.
Implement Train-the-Trainer and Training Within Industry methodologies; recruit, certify, coach, and evaluate trainers.
Monitor trainee progress and training effectiveness through assessments, observations, manager feedback, and performance outcomes.
Link training impact to operational measures such as safety, quality, productivity, and service-level adherence.
Coordinate WMS and other systems training, including role-based scenarios, simulations, quick-reference guides, and training environments.
Partner with Operations Launch Managers, Operations, and IT to align system configuration, test cases, and training readiness.
Maintain accurate, audit-ready records and ensure training documentation complies with company standards.
Provide site leadership with workforce-readiness updates, including progress, competency levels, and areas needing support.
Support site launches, ramp-up, and post-launch stabilization, then transition training ownership to local teams once requirements are met.
Travel to project locations as business needs require and update training materials and processes based on operational feedback and lessons learned.