Manager, Training Center Brand Experience

ATP Flight School • Jacksonville, FL

5d

About The Position

About Us ATP is the nation's largest flight school, providing students with the most efficient path to a successful airline pilot career. For over 40 years, ATP has been the leader in professional flight training and supplying pilots to regional and major airlines. The role The Manager, Physical Brand Experience ensures a consistent, high-quality, on-brand experience across all training centers nationwide. This role partners with Planning & Development, Marketing, and Facilities to maintain brand standards, conduct audits, and drive improvements in facility presentation and customer experience. It also oversees physical brand assets and supports ATP’s presence at industry events. The role requires extensive travel.

Requirements

• Experience managing multi-location brand standards, facilities, or customer experience
• Strong understanding of brand consistency and environmental design principles
• Experience conducting audits, inspections, or compliance reviews
• Ability to travel frequently and work independently in the field
• Strong organizational and documentation skills
• Ability to collaborate across teams and departments
• Experience working with vendors and managing physical assets
• Strong attention to detail with a creative, solutions-oriented mindset
• Must be comfortable with extensive travel to our training centers.

Responsibilities

• Define and maintain physical brand standards across all training centers
• Partner with Marketing to create and implement in-person brand guidelines
• Conduct regular on-site and virtual facility audits to assess brand compliance
• Evaluate customer experience from arrival through on-site navigation and environment
• Identify gaps, document findings, and recommend corrective actions
• Prioritize improvements based on cost and return on investment
• Ensure consistency in signage, displays, and branded materials across locations
• Manage physical brand assets, including updates and replacements
• Support brand presence at industry events and trade shows
• Collaborate cross-functionally with Facilities, Marketing, and local teams
• Coordinate with vendors and external partners as needed

Benefits

• ATP offers a comprehensive employee benefits program, including:
• Starting pay commensurate with experience
• Employer Paid Life Insurance
• Medical coverage (Starting Day 1)
• Dental/Vision/Life Insurance (Starting Day 1)
• Critical Illness and Accident Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Enrollment (100% Vested with no employer contributions)
• 8 Paid Holidays
• 13 Paid Time Off Days per Year (PTO is earned on an accrual-basis)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees