Manager Trainee

Perspire Sauna Studio•Henderson, NV

71d•Onsite

About The Position

The Manager Trainee works closely with the Studio Manager to set the tone and model Perspire’s mission, vision, and values. As part of the leadership team, this role is vital in helping to motivate and support team members in achieving studio goals while ensuring that operations run smoothly and guests are leaving feeling better than when they arrived. Manager Trainee is training to be either Assistant Studio Manager or Studio Manager. Manager Trainee assists the Studio Managers with the four main studio responsibilities: Team Management, Member Management, Inventory Management, and Facility Management. The person in this role is a pivotal partner in the management of day-to-day activities focusing on achieving sales goals through membership sales and superior guest experience. The role is a unique opportunity for an individual looking to make a meaningful contribution to a cutting-edge organization in the health and wellness sector. Our team is highly passionate, goal-oriented and committed to advancing the knowledge and benefits of IR saunas and Perspire as a company. Seeking Full-Time Candidates! Must have general availability, weekends are a must! Current Job Location Opportunity: Green Valley, Summerlin or Centennial. If selected, Your training will be at our either our Green Valley or Summerlin Studio. Candidate must be willing to commute.

Requirements

Sales - 2+ years
Customer Service - 3+ years
Supervisory - 2+ years
General availability
Must be available on weekends
Willing to commute
Excellent interpersonal skills to ensure clear, effective communication with all guests and team members
Results driven and motivated to meet or exceed sales targets
Ability to lead and influence others to achieve goals
Superior customer service skills to mediate all situations with a calm, helpful demeanor
No-job-is-too-small attitude
Passionate about health and wellness
Consistently show a positive attitude & take responsibility for own actions
Strong collaboration, organizational and prioritization skills
Flexible and available to work varied shifts, including evenings and weekends

Nice To Haves

Experience working in a spa or health/wellness environment is a plus
Mindbody Software experience is a plus!

Responsibilities

Working closely with the Studio Manager on the implementation of standard operating procedures, specifically managing and ensuring Membership Sales Associates and Studio Assistants are maintaining consistency and upholding daily expectations
Assisting in the training, coaching and development of team members
Bringing positive, team-first energy and helping make Perspire Sauna Studio an exceptional place to work
Acting as a liaison between the Studio Manager and team members
Communicating all updates, new products/offerings, events, and protocols to the team in the Studio Manager’s absence
Leading the team with strong membership sales. This is measured with conversion percentage and sales performance charts
Maintaining high visibility and positive interaction with guests at all times. Ensuring guests receive hospitable, consistent, accessible and courteous service
Resolving any guest complaints or membership issues with the highest level of customer service
Promoting the benefits of IR Saunas and value of having a Perspire Sauna Studio Membership to guests
Understanding and speaking to the science, technology, and benefits of IR sauna, chromotherapy, and Red Light therapy
Ensuring that all front desk systems are followed such as proper member check-In, telephone inquiries (general and sales related), consent forms, studio tours, delinquent account procedures, and new membership agreements.
Performing weekly and monthly inventory purchasing and processing functions
Performing and documenting daily and weekly studio inspections to ensure facility operation standards are met and all equipment is functioning properly