Manager Trainee - Premium Customers
About The Position
This role is for a Manager Trainee focused on premium customers, offering a dynamic learning journey through a structured, hands-on program. The program aims to immerse trainees in operations, developing skills to enhance financial profitability, operational efficiency, and customer satisfaction, while also preparing them to lead teams. Upon completion of an 8-week training program, the trainee will transition into a supervisory role, reporting to the Manager - Premium Customers. The primary responsibility will be managing the customer experience for VIP customers from check-out to check-in, ensuring high customer satisfaction, efficiency, and profitability.
Requirements
- Recent graduate with a bachelor's or associate degree.
- Ability to demonstrate strong leadership capabilities.
- Ability to work well in a team environment with a positive attitude.
- Ability to make independent decisions.
- Strong written and oral communication skills.
- Ability to demonstrate analytical, creative problem solving and organizational skills, with strong attention to detail.
- Valid driver's license.
- Legally authorized to work in the United States.
- Flexibility to work days, evenings, weekends and holidays.
- Willingness to work outdoors in weather conditions with moderate noise level.
- Regular, on-site presence required.
Nice To Haves
- Two years' supervisory experience preferred.
- Bilingual skills.
- One year experience providing high quality customer service in rental car or hospitality.
Responsibilities
- Managing the customer experience for VIP customers, from check-out to check-in.
- Ensuring the highest level of customer satisfaction.
- Maximizing efficiency and profitability.
Benefits
- Competitive compensation
- Annual bonus eligibility
- Company vehicle provided with gas, insurance, and maintenance
- Paid time off
- 401K retirement plan with company-matched contributions
- Access to Medical, Dental, Vision, Life and Disability insurance
- Eligible to elect other voluntary benefits including Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
- Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
- Employee discounts, including discounted prices on purchase of Avis / Budget cars
- Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
