Manager, Traffic Control

Anaheim Ducks Hockey Club•Anaheim, CA

5d•Onsite

About The Position

The Manager, Traffic Control oversees vehicular and pedestrian movement throughout the District during both event and non-event operations. This role is responsible for developing traffic plans in collaboration with the Vice President of Parking Services, the Vice President of Security & Guest Services, and Anaheim Police Department Traffic representatives, considering attendance, event schedules, and external factors affecting traffic flow. The position manages the scheduling and deployment of traffic control personnel while maintaining a strong working knowledge of parking technologies, including Park Assist, Park Whiz, and digital signage systems. Additionally, the Manager programs these systems to ensure proper messaging based on event configurations. This role is also responsible for the strategic deployment of traffic control devices, such as cones, delineators, signage, and portable safety bollards, to maintain safe and efficient traffic flow. The Manager ensures all traffic personnel receive appropriate training and is expected to work varied schedules, including nights, weekends, and holidays.

Requirements

Minimum of 3 years of experience directly related to the duties and responsibilities as outlined
Experience managing traffic operations specifically preferred
A combination of higher education and/or experience directly related to the duties and responsibilities may be considered qualifying
Advanced knowledge and understanding of concepts, principles, methods, techniques, and equipment related to vehicle and pedestrian traffic
Project planning, development, and implementation skills and/or background
Able to foster and maintain a cooperative work environment within a complex organizational structure
Knowledge and expertise to offer technical guidance to staff, guests, and visitors
Able to organize resources and establish priorities
Able to assemble facts and information following an incident or event
Able to write in a compelling, succinct, and informative manner
Able to conduct research into the best practices and innovative strategies within the field of venue and district security
Education - Bachelor's Degree
Experience Required - 3-5 Year's

Responsibilities

Develop and implement traffic control plans for event and non-event operations
Hire, train, and deploy both full and part-time Traffic Control team members
Programming and confirmation of signage throughout the District specific to traffic management is accurate depending on event configuration
Manage pre-event traffic planning, including calls and meetings with promoters and site walk-throughs
Establish an individualized, tailored traffic management plan and posture for each event
Determine the level of staffing required based on anticipated attendance, day of week, time of event, competing / conflicting events, and extraneous factors (e.g., road work)
Continuous communication with Parking management and Security management prior to, during, and following all events
Regular and ongoing interaction with Parking and Security management to identify areas of opportunity / improvement and to ensure preparedness for upcoming impactful dates / events the nature of the event, current intelligence, previous appearances at other venues, and expected attendance
Establish the deployment plan to include doors, screening, roam teams, supervisors, communications, and camera operators
Ensures adequate staffing is scheduled well in advance of scheduled events
Ensure any third-party contractor (if applicable) is made aware of staffing needs well in advance of the scheduled event
Deliver the overall traffic control briefing before event(s)
Ensure incidents are responded to and handled appropriately and that all required documentation is completed and submitted
Ensure relevant personnel (e.g., management personnel, Legal, Risk Management, etc.) are informed as needed following a qualifying incident
Work closely with the Event Managers On Duty, Premium Seating, and Guest Services to ensure a professional, safe, and enjoyable event
Collaborate with peers in the industry to evaluate and stay abreast of current trends, equipment, procedures, processes