Manager, Trade Operations - Cell Therapy - Johnson & Johnson Health Care Systems Inc.
About The Position
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Johnson & Johnson Health Care Systems Inc. provides account management, customer support, contract management, logistics, and supply chain services for key health care customers and Johnson & Johnson businesses. The Manager, Trade Operations will support daily trade operations and channel execution for the Cell Therapy Oncology portfolio and other assigned therapeutic areas. This role will help manage the increased complexity of a multi-distributor model by coordinating customer inquiries, distributor communications, order management, issue resolution, operational readiness, governance, and data-driven channel optimization to support product access and a consistent customer experience.
Requirements
- Bachelor’s degree required
- 3–5 years of relevant business experience.
- Strong understanding of product distribution, order management, marketing, sales, and pricing processes.
- Demonstrated project management skills with the ability to manage priorities in a matrixed environment.
- Ability to work through ambiguity, establish structure, and drive process standards.
- Ability to lead cross-functional teams, influence stakeholders, and drive alignment.
- Technical proficiency with Microsoft suite, PowerBi, Tableau products and J&J ERP systems (ie CQUENCE®) with the ability to analyze data, manage information, and support operational workflows.
- Excellent verbal and written communication skills.
Nice To Haves
- MBA preferred.
- Intellectual curiosity and interest in the health care marketplace and pharmaceutical industry dynamics.
- Business acumen, including understanding of product access, competitive dynamics, and customer needs.
- Strong critical-thinking skills with the ability to anticipate business needs and prepare for future requirements.
- Proven ability to operate effectively in a complex, fast-paced environment.
- Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time
Responsibilities
- Manage day-to-day trade operations across a multi-distributor network, including customer inquiries, distributor communications, order management, product availability, and issue resolution.
- Coordinate treatment center onboarding, operational transitions, customer communications, and order execution to support timely product and patient access.
- Lead distributor onboarding and operational readiness, including oversee systems integration and EDI testing, master data management, process alignment, and launch execution.
- Execute CAR-T order-to-cash activities, including EDI-enabled ordering, invoicing, pricing updates, purchase order issues, chargebacks, credits and rebills, cancellations, and fee-for-service reconciliation.
- Identify opportunities to automate, systemize, and standardize current-state trade operations processes, reducing manual effort, improving controls, and enabling consistent execution across distributor and treatment-center workflows.
- Serve as the operational escalation point for treatment centers, distributor partners, and internal stakeholders, coordinating order exceptions and customer requests through timely resolution.
- Maintain governance and compliance oversight across distribution policies, fee-for-service agreements, operational controls, process documentation, and distributor performance.
- Monitor KPIs, analytics, and business insights to assess distributor performance, identify operational and access risks, evaluate customer trends, and drive process improvements.
- Partner across Trade Operations, Brand, Finance, Legal, Commercial Excellence, Customer Service, Supply Chain, Market Access, and distributor organizations to align priorities and support consistent execution.
- Strengthen business continuity by maintaining critical process documentation, knowledge transfer, governance routines, and operational redundancy for CAR-T functions.
- Develop concise communications, presentations, project updates, and process materials to support stakeholder alignment, governance, and timely execution.
Benefits
- Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
- This position is eligible to participate in the Company’s long-term incentive program.
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
