Manager, Total Rewards

L3HHCM20•Tallahassee, FL

23d•$86,000 - $182,500•Remote

About The Position

Reporting to the VP, HR Operations, the Manager, People Operations is a team leader that supports cross-functional HR transactions, process efficiency and execution, employee experiences, and interactions with HR at L3Harris Technologies. This individual is responsible for two PeopleOperations workstreams, driving day-to-day HR operations, employee inquiry management, and knowledge creation and maintenance to support our mission to attract, engage, retain, and develop a talented workforce and enable them to achieve our customer missions and drive improvements for all stakeholders – customers, shareholders and employees.

Requirements

Bachelor's with 9 years prior experience, Graduate Degree with 7 years prior experience. In lieu of a degree, minimum of 13 years of prior related experience.
Seven (7+) years of HR generalist or specialist experience with a focus on or passion for HR systems, data integrity, HR transactions, and employee/customer experience.

Nice To Haves

Two (2+) years of people leadership experience is a plus.
Experience in project management, change management, and/or continuous improvement is a plus.
Experience in and working knowledge of a case management system, ServiceNow is a plus.
Experience in and working knowledge of HRIS/HCM system, PeopleSoft is a plus.
Experience with collaboration and communication tools (Teams, PowerPoint, Excel, etc.)
Strong communicator that can synthesize multiple sources of information to create clear, succinct responses.
Proven ability in navigating and handling sensitive/confidential HR/employee interactions and data.

Responsibilities

Lead and inspire two PeopleOperations teams to provide best-in-class HR customer service to employees of L3Harris Technologies, focusing on Mobility & Recognition and Leave & Benefits.
Partner with leadership to develop and implement efficiencies to support HR strategies and align with business goals and drive organizational performance.
Build, develop, and maintain standard operating procedures and documentation to ensure efficient and effective daily operations and training for the L3Harris Technologies People Operations team.
Act as point of contact for complex inquiry/case escalations by taking the lead on tickets that cannot be answered with existing knowledge base articles or company resources.
Work directly with subject matter experts in HR and Non-HR COEs to ensure successful resolution of escalated employee inquiries.
Partner with HR Service Excellence team to suggest, prioritize, and test enhancements to HR ServiceNow including the employee portal, catalog items/cases, SLAs and other reporting metrics, and fulfiller dashboards.
Support processes and development of HR ServiceNow case tools including the employee portal, catalog items/cases, SLAs and other reporting metrics, and fulfiller dashboards.
Lead or assist with leading PeopleOperations special projects, focusing on continuous improvements and operational efficiencies.