Manager, Total Rewards - Cross Border Compliance
About The Position
Mastercard is seeking a Manager, Total Rewards – Cross Border Compliance to lead the compliance infrastructure supporting employees working across jurisdictional boundaries. The scope includes domestic and international activities such as business travel, workplace flexibility arrangements, temporary cross-border work, and multi-state work activity. The initial focus is leading implementation of a technology-enabled compliance solution. Following implementation, the role oversees program governance, operations, communications, reporting, vendor management, and continuous improvement. The position works closely with stakeholders across People & Capability, Legal, Tax, Finance, Technology, Sourcing, and external partners to manage compliance requirements while delivering a clear and coordinated employee experience. The role also includes corporate security responsibilities: following Mastercard security policies and practices, protecting the confidentiality and integrity of accessed information, reporting suspected security violations or breaches, and completing periodic mandatory security training.
Requirements
- Experience leading complex programs in Global Mobility (tax/immigration), HR operations, compliance, business travel, workplace flexibility, HR technology, or a related field within a multinational organization.
- Experience implementing or managing a technology-enabled program or operational solution.
- Ability to translate complex regulatory, policy, and operational requirements into practical processes and clear communications.
- Working knowledge of one or more relevant compliance areas and ability to learn adjacent disciplines quickly.
- Strong program and project management skills, including managing multiple workstreams, stakeholders, and vendors.
- Experience with governance, escalations, exceptions, or operational controls.
- Strong analytical skills and ability to translate program data into actionable recommendations.
- Excellent communication skills and ability to make complex requirements clear for diverse audiences.
- Demonstrated ability to build trusted cross-functional relationships, align stakeholders with different priorities, and influence outcomes without direct authority.
- Strong judgment, attention to detail, and commitment to practical, scalable solutions.
- Proficiency in Microsoft Excel and PowerPoint.
Nice To Haves
- Experience with business intelligence or compliance technology.
Responsibilities
- Lead implementation of the compliance technology solution as the primary business owner across relevant functions and external vendors.
- Translate regulatory, policy, and operational requirements into scalable business and technology requirements.
- Coordinate system configuration, integrations, testing, deployment, and operational readiness.
- Assess employee journeys and operational processes to integrate compliance review effectively.
- Partner with cross-functional stakeholders to align requirements, define decision points, and support implementation across impacted processes and employee touchpoints.
- Develop recommendations and business cases for policy, process, or program changes in partnership with appropriate owners.
- Lead launch readiness, including process documentation, stakeholder preparation, support materials, and communications.
- Oversee the compliance framework supporting domestic and international work activity.
- Maintain program requirements and coordinate updates in response to regulatory, policy, and operational developments.
- Manage structured escalation and exception processes for complex or nonstandard requests.
- Develop employee and people leader guidance on program requirements, responsibilities, and available support.
- Equip PBPs and other stakeholders with information and resources to support their businesses.
- Develop reporting and insights to identify trends, risks, recurring challenges, and opportunities for improvement.
- Manage the external compliance technology vendor, including service performance, issue resolution, enhancements, and contract governance.
- Maintain cross-functional partnerships, governance routines, and operational handoffs among teams involved in cross-border work activity.
- Identify opportunities to strengthen compliance, improve employee experience, reduce manual effort, and extend the framework to additional programs.
- Abide by Mastercard security policies and practices; ensure the confidentiality and integrity of accessed information; report suspected information security violations or breaches; and complete mandatory security training.
Benefits
- Medical, prescription drug, dental, vision, disability, and life insurance.
- Flexible spending account and health savings account.
- Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
- 80 hours of Paid Sick and Safe Time.
- 25 days of vacation time and 5 personal days, prorated based on date of hire.
- 10 annual paid U.S. observed holidays.
- 401(k) with a company match.
- Deferred compensation for eligible roles.
- Fitness reimbursement or on-site fitness facilities.
- Eligibility for tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
