Manager, TMC Operations [TN - TDOT]
Iteris•Chattanooga, TN
•Hybrid
About The Position
Iteris is seeking multiple TMC Operations Managers to work out of the TDOT 1 & 2 regions. Under the general direction of the Project Manager, the TMC Operations Manager manages the daily operations activities in accordance with the TDOT TMC Operations Manual, protocols, and policies. The ideal candidate will be splitting their time between two locations between Knoxville, TN 37914 and Chattanooga, TN 37416.
Requirements
- Minimum of five (5) years’ experience in the operations of a facility using employee policies and procedures, equipment, systems and software, tools, daily operations, and security and safety procedures similar to those described in the TMC Operations Manual
- Understanding of freeway management, traffic incident management, dispatching, traveler information, and traffic engineering principles
- Comprehensive knowledge of Incident Management operations
- Skilled in the use of Advanced Traffic Management System (ATMS) applications
- Skilled in the use of the Windows operating system
- High-level knowledge of Microsoft Word, Excel, and PowerPoint
- Good leadership and interpersonal skills
- Good understanding of key management concepts
- Ability to clearly communicate technical information in layman’s terms
- Ability to work alternate work schedules and be on-call 24 hours/day
- Ability to author technical reports, manuals, and correspondence
- Ability to coordinate real-time activities and priorities
- Able to always maintain a professional demeanor and appearance
- Ability to clearly communicate technical information in layman’s terms
- Ability to coordinate real-time activities and priorities
Responsibilities
- Day-to-day management of the Control Room Operations staff, scheduling and resources, including problem resolution concerning Control Room Operations
- Ensuring effective communication with the State Project Manager, TMC Team Leads and Shift Supervisors
- Ensuring effective as-needed communication with the Contractor’s Project Manager and other management staff
- Ensuring effective daily contact with all Contractor Shift Supervisors on a daily basis
- Ensuring effective face-to-face communication with all Contractor TMC Technician personnel on a weekly basis. At least once per month, the Contractor shall ensure that the TMC Operations Manager communicates in-person rather than virtual, unless otherwise directed by the State
- Participating in TIM Team meetings, TIM after-action review meetings, and ensuring appropriate interagency coordination
- Ensuring appropriate interagency coordination with other RTMCs
- Participating in TMC tours and presentations
- Attending meetings as directed by the State to include Regional TIM Team meetings and others as directed.
- Preparing monthly reports of performance measures for Technicians and Supervisors
- Determining and using existing measures of effectiveness in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident management
- Actively collaborating in updates to TDOT TMC Operations Manual
- Actively collaborating in the development and update of Supervisor and Technician training and certification materials to conform to updates in the TDOT TMC Operations Manual
- Modifying training materials as necessary as a result of system and employee performance analysis
- Overseeing the Supervisors and Technicians training and certification process
- Ensuring adequate staff coverage of the Control Room
- Performing all other tasks assigned by the State
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
