Manager Ticketing - Austin River Park

AEG Worldwide•Austin, TX

16h•$59,565 - $75,000•Onsite

About The Position

The Manager Ticketing is responsible for the end-to-end ticketing process for events, ensuring accurate event setup, inventory management, and sales reporting. Serving as a key partner to venue teams and artist management, this role develops ticketing programs and package offerings that support business objectives and enhance customer engagement. Through effective coordination, reporting, and system management, the Manager Ticketing helps drive operational excellence and event performance.

Requirements

BA/BS Degree (4-year)
4-6 years of related work experience including experience in the entertainment industry
Must have experience working in the music industry, specifically live entertainment
Previous supervisory experience
Familiarity of basic accounting and budgeting principals
Familiarity with AXS, Ticketmaster and other ticketing platforms.
Proficient in Microsoft Word, Excel, Outlook and Adobe Professional
Must be organized, detail-oriented and self-motivated
Ability to multitask, prioritize and remain calm in a fast paced environment
Must be able to work flexible schedule including nights, weekends and some holidays
Excellent interpersonal, written and verbal communication skills

Nice To Haves

Experience in developing start-up box offices, strategies, and arena ticketing, preferred
Box Office Experience is a plus

Responsibilities

Gather show information from artist and talent buyer to build shows in ticketing software.
Develop scaling for each show/event based on demographic/market related to artist and venue location.
Manage ticket holds for each event/show.
Process ticket orders for artist management, record label, and internal buys.
Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents.
Work in conjunction with Talent Buyer, venue, artist and companies like Groupon and Living Social to provide discount or group rate tickets.
Responsible for the training of new ticketing staff on ticket sales, run will call, guest and artist comps, and coordination with tour and venue.
May be responsible for the creation of pop up box offices at seasonal shows and collaboration with special events groups on event ticketing.
Other duties as assigned.