Manager, Ticket Sales

Georgetown University•Lexington, MA

1d•$44,022 - $73,407•Hybrid

About The Position

The Manager of Ticket Sales serves as a frontline revenue generator for Georgetown Athletics, responsible for driving new business across season tickets, partial plans, premium seating, and group sales. Reporting to the Senior Director, Commercial Business (Ticketing and Game Promotions) the Manager is primarily responsible for executing outbound sales campaigns, generating leads, conducting prospecting, delivering sales presentations, closing business, and meeting monthly and annual revenue goals across all University Sports, with particular emphasis on Men’s Basketball. This role is heavily focused on personal sales production. The Manager plays a major role in driving attendance, growing the customer base, and strengthening relationships with alumni, donors, families, businesses, and community groups. The Manager collaborates closely with Ticket Operations and Marketing to coordinate group experiences, renewal campaigns, promotions, and premium opportunities. The position requires a professional, motivated seller who thrives in high-activity outbound environments and is committed to delivering exceptional customer service. This position does not serve as the department’s strategic leader—its primary purpose is to SELL and support departmental execution.

Requirements

B.A., or B.S required
Minimum of two (2) years of sales experience in collegiate athletics, professional sports, entertainment, or related field.
Proven track record of meeting or exceeding revenue goals.
Strong outbound selling skills—prospecting, presenting, and closing.
Strong written and verbal communication skills.
Ability to thrive in a fast-paced, high-activity sales environment.
Customer-service oriented with experience managing ticketing inquiries.
Professional demeanor with the ability to engage alumni, families, VIPs, and corporate buyers.
Ability to work evenings, weekends, and holidays as required for events.

Nice To Haves

Salesforce or CRM proficiency preferred.

Responsibilities

Achieve monthly and annual revenue goals for season tickets, groups, partial plans, and premium seating across all Georgetown Sports.
Conduct high-volume outbound outreach (calls, emails, texts) to qualified leads, past buyers, and new prospects.
Lead sales presentations, premium tours, group outing proposals, and corporate prospecting.
Build & manage personal pipelines using Salesforce, ensuring accurate notes, reporting, & follow-up cadence.
Group sales execution including theme nights, local organizations, youth sports & community outreach
Support retention efforts including renewals, customer service calls, and proactive outreach.
Serve as primary sales lead for assigned segments (families, youth sports, corporate, alumni, etc.)
Assist the Sr Director Commercial Business (Ticketing and Game Promotions) with training and mentoring Inside Sales Representatives and student sellers
Represent the ticketing department on game days; staff sales tables; host premium prospects; and support group experiences.
Partner with Ticket Operations on seating assignments, ADA requests, fulfillment, and customer communication.
Provide exceptional customer service, managing escalated issues and VIP needs when directed.
Perform other duties as assigned to support ticket sales, game operations, and departmental initiatives.