Manager, Ticket Operations & Merchandise

NASCAR•Braselton, GA

2d•Onsite

About The Position

Michelin Raceway Road Atlanta is seeking a Manager of Ticketing and Merchandise Sales to oversee ticketing systems, ticket sales, gate operations, merchandise sales, and the gift shop. This role involves managing staff, customer service for RV customers, website e-commerce pricing accuracy, and the Craton relationship. The position reports to the Road Atlanta President and General Manager.

Requirements

High school diploma or general education degree (GED)
Five to seven years related experience and/or training; or equivalent combination of education and experience in the area of customer service and sales.
Microsoft Office, including Word & Excel.
Position requires a credit check due to cash and credit card handling.

Responsibilities

Management, maintenance, and responsibilities for the ticketing system for the track.
Manage all of the track’s ticketing procedures.
Manage all of the event ticket sales staff, including the front gate/office/registration staff.
Management of all administrative and part-time staff who assist with ticketing sales.
Manage reserved parking, camping, and RV sales process.
Oversee and manage the accuracy of website and e-commerce prices.
Management of all customer service for RV customers.
Management of the Craton relationship, including negotiation of contracts.
Management of administration and temp staff that help with merchandise sales and customer service with customers in the gift shop and out in the facility during events.
Inventory management, including maintaining appropriate items in the gift shop.
Presentation of the store and overall layout and appearance.
Management of all website order fulfillment.