Manager, Tennis Professionals Association (TPA) & Member Service

Canadian Tennis Association • Montreal, QC

5d • CA$70,000 - CA$80,000 • Onsite

About The Position

Tennis Canada is looking for a Manager, Tennis Professionals Association (TPA) & Member Services to join its Coach Education & Development team. In this role, you will be responsible for the growth, operations, and member experience of the Tennis Professionals Association (TPA). You will lead business development initiatives, partnerships, member services, and marketing and communication activities to support Canada's coaching community.

Requirements

• Bachelor's degree in Business Administration, Sport Management, Marketing, Communications, or a related field.
• 5 to 8 years of experience in a leadership role within member services, association management, or customer experience.
• Experience in partnership development, team leadership, and budget management.
• Proficiency with digital platforms, CRM systems, and membership management systems.
• Excellent communication skills in both English and French.
• Strong leadership, strategic thinking, customer focus, and the ability to thrive in a fast-paced environment.

Nice To Haves

• Experience working with a national sport organization or professional association is considered an asset.

Responsibilities

• Develop and implement the TPA business plan.
• Identify new growth opportunities and develop value-added services for members.
• Collaborate with internal teams to improve business processes and digital platforms.
• Oversee member services and deliver an exceptional member experience.
• Develop and maintain strategic partnerships.
• Plan and coordinate TPA events and professional development activities.
• Oversee memberships, renewals, and the day-to-day operations of the TPA.
• Monitor the operating budget, key performance indicators (KPIs), and operational reporting.
• Continuously improve processes and member services.
• Oversee marketing and communication initiatives supporting TPA activities and coach education.
• Contribute to the growth of the Association and member engagement.

Benefits

• Join the team that's making Canadian tennis history.
• Be part of an innovative, dynamic, and passionate team.
• Go behind the scenes of the National Bank Open – your popularity might just soar!
• Work in one of Montreal's most beautiful parks, just steps from Jean-Talon Market and countless cafés and restaurants.
• Benefit from a generous organization that truly cares about its employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager